Courtney Higgins

• Ensured customer satisfaction with timely deliveries and professional communication.
• Navigated challenging weather conditions safely, minimizing delays due to inclement weather events.
• Strengthened relationships with clients by providing reliable service and maintaining open lines of communication.
• Provided excellent customer service by addressing concerns promptly and professionally.
• Maintained safe driving record by following all rules of the road and using defensive driving techniques.
• Managed time effectively to meet tight deadlines while maintaining a high level of service quality.
• Enhanced company reputation through courteous interactions with customers, vendors, and other drivers on the road.
• Mitigated risks associated with transporting hazardous materials by completing specialized training courses and adhering to strict guidelines during transport processes.
• Exceeded performance expectations consistently through dedication to punctuality, accuracy, and professionalism in daily tasks.
• Demonstrated adaptability by quickly adjusting to changes in assigned routes or schedules as needed.
• Increased on-time delivery rate through diligent route planning and schedule management.
• Improved delivery efficiency by optimizing routes and adhering to strict schedules.
• Assisted in loading and unloading cargo, ensuring proper handling of goods during transport.
• Contributed to company''s safety record by performing regular vehicle inspections and maintenance tasks.
• Collaborated closely with dispatchers for accurate information on pick-up locations, directions, and special instructions.
• Supported team members with additional pickups or drop-offs as needed to ensure smooth operations.
• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Delivered goods and products to customer on time and in excellent condition.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Checked shipping papers to determine nature of load and checked for presence of hazardous materials.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.

• Made sure that deliveries were on time for scheduled appointments.
• Maintained accurate driving records in accordance with federal laws and regulations.
• Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
• Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.

• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Unloading Chips at various customers

Deliver refrigerated and dry products across the country

Daily Pre-Trip and Post-Trip Inspection

• Ensured timely deliveries by maintaining open communication with dispatchers, customers, and management.
• Demonstrated strong problem-solving skills by quickly adapting to unexpected road closures or delays due to weather conditions or accidents.
• Adhered to all local traffic laws and company policies while navigating various driving conditions safely.
• Consistently met or exceeded delivery targets by working diligently and prioritizing tasks effectively throughout each workday.
• Loaded and unloaded delivery vehicles securely, minimizing potential damage to goods during transport.
• Organized cargo efficiently within the delivery vehicle, allowing for quicker order fulfillment upon arrival at each destination.
• Utilized mobile devices and applications for real-time updates on deliveries status changes or additional requests from customers or dispatchers.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Consistently lifted materials weighing as much as Number pounds.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Assisted in receiving, stocking and distribution of merchandise.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Assembled pallets and crates for secure transportation of materials.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Read Customer water meter
• Upload meter reading
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