Courtney Viau
Gervais
Summary
Dynamic Memory Developer at LEMI specializing in AI model refinement and user feedback analysis, consistently driving significant improvements in user satisfaction through innovative memory tool development. Demonstrated expertise in troubleshooting complex technical issues while mentoring junior developers, fostering a collaborative environment that enhances overall system performance and delivers results. Detail-oriented and organized, thriving in fast-paced settings to meet tight deadlines without compromising quality. A dedicated team player committed to contributing to organizational success through creativity and technical acumen.
Overview
29
29
years of professional experience
Work History
MEMORY DEVELOPER
Lemi
03.2025 - Current
- Analyzed user feedback to refine memory exercises, driving substantial improvements in user satisfaction, and overall effectiveness.
- Developed interactive memory-building tools, resulting in marked gains in user participation and skill acquisition.
- Maintained comprehensive records of participant progress, ensuring data accuracy, and facilitating targeted adjustments to training methods.
- Recorded high-quality motion capture videos of household tasks, ensuring precision to enhance AI training, and improve robot functionality.
- Collaborated with team members to refine AI model behaviors, leading to noticeable improvements in robot learning efficiency.
- Embraced a growth mindset, actively seeking feedback to enhance performance, and contribute to groundbreaking advancements in AI.
- Enhanced user experience by refining memory exercises based on feedback, leading to substantial improvements in user satisfaction.
- Led troubleshooting efforts to resolve technical issues and improve system performance.
- Mentored junior developers, sharing expertise in coding standards and practices.
- Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
PROJECT MANAGER/GRAPHIC DESIGN
A-Game Courts
06.1996 - 09.2024
- I started working in a family-owned construction company that specializes in basketball floor design and installation.
- Collaborated with high-profile clients, such as the Blazers, Portland State, OSU, Matthew Knight Arena, Western OR University, and more.
- Worked with school districts and private schools to plan floor designs and budgets.
- Designed, created, and edited vector files, and prepared vinyl products for installation.
- Solved crew issues, procured materials for sites, and ran various errands.
- Coordinated with contractors and clients to resolve installation challenges, ensuring seamless execution, and maintaining strong relationships.
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans outlining scope, timelines, and resource allocation.
- Implemented risk management strategies to mitigate potential project delays.
- Mentored junior project managers in best practices and process improvements.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Managed projects from procurement to commission.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Utilized Adobe Creative Suite to create high-quality graphics, layouts, and illustrations.
- Streamlined design processes, improving efficiency and turnaround times for project delivery.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed creative design for print materials, brochures, banners, and signs.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
RENTAL AGENT
Dollar Rent a Car
06.2007 - 05.2016
- Handled a variety of car rentals at Portland International Airport.
- Assisted up to 60 people daily with their rental needs.
- Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
- Calculated total cost for rental including taxes, fees, and other charges.
- Employed sales techniques to boost sales and services.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Collected payment by processing credit card transactions.
- Prepared and submitted reports to supervisor.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Responded promptly to emergency calls from customers who experienced mechanical problems while on the road.
Education
ASSOCIATES - BUSINESS ADMINISTRATION
Clackamas Community College
Clackamas, Oregon01.2010
Skills
- AI model refinement
- Memory tool development
- Motion capture technology
- Data accuracy maintenance
- Troubleshooting techniques
- User feedback analysis
- Project collaboration
- Problem-solving
- Project management
- Product management
- Project coordination
Timeline
MEMORY DEVELOPER
Lemi
03.2025 - Current
RENTAL AGENT
Dollar Rent a Car
06.2007 - 05.2016
PROJECT MANAGER/GRAPHIC DESIGN
A-Game Courts
06.1996 - 09.2024
ASSOCIATES - BUSINESS ADMINISTRATION
Clackamas Community College