Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Employee of the Month
Generic

Courtney Hillyer

Valley,AL

Summary

Dynamic retail professional with extensive experience at Walmart, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective problem-solving and product knowledge. Recognized for maintaining organized merchandise displays and achieving sales targets, demonstrating reliability and a commitment to excellence in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Retail Sales Associate

Walmart
07.2023 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to optimize store aesthetics and product accessibility.
  • Collaborated with team members to achieve daily sales targets and improve customer service standards.
  • Conducted inventory checks regularly to ensure stock levels met customer demand and minimize shortages.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.

Production Worker

John Soules Foods
01.2022 - 07.2023
  • Monitored assembly line processes, identifying and resolving issues promptly.
  • Collaborated with team members to optimize production efficiency and reduce downtime.
  • Conducted quality control inspections to maintain compliance with industry standards.
  • Implemented process improvements that enhanced workflow and reduced waste.
  • Maintained cleanliness and organization of work areas to promote safety standards.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Responded promptly to equipment malfunctions, minimizing disruptions to production.
  • Improved product quality with meticulous quality control checks.
  • Increased team morale, leading safety training sessions.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.

Retail Worker

Walmart
02.2015 - 01.2022
  • Supervised daily store operations, ensuring efficient workflows and high customer service standards.
  • Trained new employees on product knowledge, sales techniques, and company policies.
  • Monitored inventory levels, coordinating restocking efforts to maintain product availability.
  • Resolved customer inquiries and complaints promptly, improving overall shopping experience.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Answered questions about store policies and addressed customer concerns.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.

Customer Service Representative

CVS Pharmacy
01.2013 - 02.2015
  • Guided customers in product selection to enhance shopping experience.
  • Managed inventory levels and organized stock for optimal accessibility.
  • Developed and maintained strong customer relationships to encourage repeat business.
  • Resolved customer inquiries and complaints efficiently, ensuring satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Fast Food Crew Member

Kentucky Fried Chicken
02.2011 - 01.2013
  • Trained new team members on operational procedures and customer service standards.
  • Managed cash register, ensuring accurate transactions and providing exceptional customer service.
  • Prepared food items according to safety regulations, maintaining high standards of cleanliness and hygiene.
  • Collaborated with team members to optimize workflow during peak hours, enhancing service speed and efficiency.
  • Assisted in inventory management by tracking stock levels and restocking supplies as needed.
  • Implemented process improvements that reduced wait times and increased customer satisfaction ratings.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Took orders, prepared meals, and collected payments.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Assisted other team members to achieve goals.
  • Prepared high-quality food items following established recipes and safety guidelines for consistent results.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Streamlined drive-thru order processing by utilizing clear communication techniques with both customers and team members.
  • Processed orders on POS system and accepted cash and charge payments.
  • Made change and returned correct cash and coin to patrons.
  • Assisted with preparing salads and cold food items.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.

Education

GED -

Southern Union State Community College
Opelika, AL

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Reliability and punctuality
  • Stocking and receiving
  • Phone etiquette
  • POS system operations
  • Honest and dependable
  • Reliable and responsible
  • Friendly and helpful

Accomplishments

  • Supervised team of 5 staff members.

Timeline

Retail Sales Associate

Walmart
07.2023 - Current

Production Worker

John Soules Foods
01.2022 - 07.2023

Retail Worker

Walmart
02.2015 - 01.2022

Customer Service Representative

CVS Pharmacy
01.2013 - 02.2015

Fast Food Crew Member

Kentucky Fried Chicken
02.2011 - 01.2013

GED -

Southern Union State Community College

Employee of the Month

Walmart, December, 2024

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