Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Hittle

Springfield,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
05.2020 - Current
  • Resolved customer complaints through empathy, and offered thoughtful solutions.
  • Increased sales performances by informing customers about our free rewards program and our additional monthly membership program.
  • Completed store opening and closing procedures and balanced tills.
  • Provided ongoing support and guidance to employees during challenging situations, as well as picking up extra shifts to help maintain necessary coverage.
  • Operated POS software, as well as used Zebra handheld devices for BOH, Cycle Counts, Quick Picks, checking in vendors, etc.
  • Managed inventory and replenished shelves daily to keep the store well stocked and maintain accurate inventory counts.
  • Successfully set planograms, as well as seasonal sections, in order to promote attraction to new product.

Dress Specialist

David's Bridal
01.2020 - 03.2020
  • Enhanced customer satisfaction by providing personalized dress consultations.
  • Maintained a clean and organized store environment, creating a comfortable shopping atmosphere for customers.

Server

Cracker Barrel Restaurant
09.2019 - 01.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Literary Intern

Unicorn Theatre
08.2019 - 12.2019
  • Read, analyzed, and rated new plays submitted to our dramaturge to evaluate if they'd be a good fit for the theatre's goals and interests.
  • Researched and wrote dramaturgy website articles and program notes.
  • Contributed new ideas and perspective to organization meetings.
  • Designed social media posts to build excitement and support engagement for upcoming productions.

Operations Manager

Tent Theatre
05.2019 - 07.2019
  • Researched and secured donors for silent auctions related to the season of productions.
  • Ensured the safety of patrons throughout their viewing experience.
  • Assisted in both setting up and deconstructing the outdoor theatre space in a safe and timely manner.


Delivery Team Member

Panera Bread
10.2018 - 07.2019
  • Enhanced customer satisfaction by ensuring timely and accurate deliveries of products.
  • Managed time effectively to ensure adherence to tight delivery schedules while maintaining safety standards.

Part-Time Box Office Team Member

Regal Cinemas
06.2018 - 09.2018
  • Provided excellent customer service to patrons purchasing tickets, as well as patrons visiting the snack bar.
  • Maintained a clean kitchen and workspace in order for the morning crew to function efficiently.

Seasonal Retail Employee

Amy's Hallmark Shop
12.2016 - 03.2018
  • Assisted customers in making informed purchasing decisions by offering knowledgeable advice on products and notifying them about current promotions & sales.
  • Improved store sales through effective product merchandising and display arrangements.

Education

Bachelor of Fine Arts - Acting

Missouri State University
Springfield, MO
05.2019

Gold Medallion Honors Diploma -

Staley High School
Kansas City, MO
05.2015

Skills

  • Approaches each customer as an individual to create a welcoming, personalized experience
  • Eagerness to Improve
  • Problem Solving & Conflict Resolution Techniques
  • Effective Verbal & Written Communicator
  • Attention to Detail
  • Cash Handling, Drawer Counting & POS Expertise
  • Inventory Management & Experience with Zebra Handheld Devices

Timeline

Shift Supervisor

CVS Pharmacy
05.2020 - Current

Dress Specialist

David's Bridal
01.2020 - 03.2020

Server

Cracker Barrel Restaurant
09.2019 - 01.2020

Literary Intern

Unicorn Theatre
08.2019 - 12.2019

Operations Manager

Tent Theatre
05.2019 - 07.2019

Delivery Team Member

Panera Bread
10.2018 - 07.2019

Part-Time Box Office Team Member

Regal Cinemas
06.2018 - 09.2018

Seasonal Retail Employee

Amy's Hallmark Shop
12.2016 - 03.2018

Bachelor of Fine Arts - Acting

Missouri State University

Gold Medallion Honors Diploma -

Staley High School

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Courtney Hittle