Courtney Hoefert
Naples,FL
Summary
I am a reliable and positive associate who successfully promotes customer loyalty, satisfaction, and purchases with consultative techniques and pays attention to individual needs. I know product merchandising, payment processing, and cleaning. Furthermore, I am a dedicated and dependable relationship-builder with great organizational strengths and a high work ethic. Aside from work, I am a committed Student Athlete who plays volleyball and is dedicated to pursuing goals, promoting a team player mentality, and performing well under pressure. I have a lot of experience in leadership positions and working with teams. I am also committed to helping others through effective time management, good sportsmanship, and motivation.
Overview
2
2
years of professional experience
Work History
Year Round Associate
Honey Baked Ham
11.2023 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
- Increased customer satisfaction by providing personalized food recommendations and attentive service.
- Boosted store revenue by upselling high-margin products and offering promotional items to customers.
Sales Associate
Plato's Closet Naples
03.2022 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Golden Gate High School
Naples, FL05.2025
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Flexible Schedule
- Cash Register Operation
- Flexible Hours
- Store Organization
Timeline
Year Round Associate
Honey Baked Ham
11.2023 - Current
Sales Associate
Plato's Closet Naples
03.2022 - 05.2023
Golden Gate High School
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