Courtney Holl
Overland Park
Summary
Dynamic Asset Protection Coordinator at Gap Inc. with consistent track record of safeguarding valuable resources. Adept at risk management, surveillance, and loss prevention strategies. Strong focus on team collaboration and achieving results, adapting smoothly to changing needs. Reliable in enforcing policies and maintaining high standards of security and compliance.
Overview
14
14
years of professional experience
Work History
Asset Protection Coordinator
Gap Inc
09.2019 - Current
- Led investigations into internal and external theft cases, ensuring compliance with policies.
- Coordinated safety programs and initiatives to enhance overall safety in my AOR.
- I led the old Awareness Lead Program in my AOR by conducting monthly zoom meetings where we discussed different safety topics and trends that we were seeing.
- Led Regional Asset Protection Visits as well as yearly Brand Protection Visits.
- Spearheaded Blitz operations in locations that we have not had them in the past by creating and maintaining partnerships with Police Officers and Property Crimes Detectives.
- Trained employees on asset protection procedures, leading to increased staff awareness and vigilance.
- Strengthened relationships with local law enforcement agencies, facilitating smooth communication during investigations.
- Maintained a high degree of confidentiality while handling sensitive information related to ongoing investigations or litigation.
- Participated in regional meetings with fellow Asset Protection Coordinators, sharing insights and learning from others'' experiences.
- I have been the POC for my Area Asset Protection Manager while on PTO.
- I have been a Peer Mentor and help trained several APC's over the years.
Brand Associate
Old Navy
07.2016 - 09.2019
- Trained and mentored new team members on product knowledge and customer service best practices.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Trained associates on all things Safety related as my stores Awareness Lead.
- Communicated incidents to my store managers and Asset Protection business partners.
Bartender
Mac's Place
03.2012 - 08.2013
- Crafted and served cocktails, ensuring quality and consistency in every drink.
- Managed bar inventory, minimizing waste and optimizing stock levels.
- Trained junior bartenders on drink preparation and customer service skills.
- Developed new cocktail recipes, enhancing menu variety and customer experience.
Education
No Degree - Nursing
Metropolitan Community College
Kansas City, Missouri, MOHigh School Diploma -
Raymore Peculiar High School
Peculiar, MO05-2007
Skills
- CCTV Review
- Safety training
- Incident Reporting
- External and Internal Case Building
- Physical security
- Peer Training/Mentoring
- Strong Business Partner Relationships with Store Leadership Teams, District Managers, Local Law Enforcement, and District Attorneys
Timeline
Asset Protection Coordinator
Gap Inc
09.2019 - Current
Brand Associate
Old Navy
07.2016 - 09.2019
Bartender
Mac's Place
03.2012 - 08.2013
No Degree - Nursing
Metropolitan Community College
High School Diploma -
Raymore Peculiar High School