Courtney Holland
Lumberton
Summary
Detail-oriented and highly organized Administration Clerk with over 5 years of experience supporting office operations and administrative functions. Proficient in managing multiple tasks simultaneously, maintaining accurate records, and providing exceptional customer service. Skilled in utilizing various office equipment and software applications to streamline processes and improve efficiency. A reliable team player with excellent communication skills and a strong ability to prioritize and meet deadlines. Seeking to leverage my expertise in office administration to contribute to a dynamic organization.
Overview
8
8
years of professional experience
Work History
Office Coordinator
Capital Title Of Texas Port Arthur
12.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Handled financial transactions responsibly, collecting earnest money deposits and processing payments with attention to detail.
- Managed high call volumes effectively, addressing client inquiries and resolving issues promptly.
Realtor
Re/Max One- Beaumont
06.2023 - 12.2024
- Strong communication and interpersonal skills, able to build rapport with clients and effectively communicate complex real estate concepts
- Experienced in coordinating and managing all aspects of real estate transactions, including conducting property showings, negotiating offers, and managing contracts
- Proven track record of successfully negotiating and closing real estate transactions, resulting in high levels of client satisfaction and repeat business
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Administration Clerk
Alliance Industrial Group
06.2022 - 04.2023
- Typed, formatted and edited professional correspondence. Provided clerical support, addressing routine, and special requirements.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Successfully managed timekeeping responsibilities for 34 employees, maintaining accuracy and precision throughout tenure.
- Input purchases and reconciled accounts within Excel, upholding accuracy for all updates.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Handled incoming phone calls and answered questions from callers.
- Documented all purchasing contract paperwork, expenses and resource utilization for accurate and compliant recordkeeping.
- Produced high-quality communications for internal and external use. Interacted with customers by phone, email, or in-person to provide information.
- Directed day-to-day program delivery with utmost efficiency and tight cost controls to consistently achieve budget targets.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Established and maintained standard office procedures to achieve demanding targets.
- Demonstrated support and clear communication needs of 4 Superintendents and a project manger.
- Facilitated resolution of vendor disputes and discrepancies.
Manager
The Monogram Shop
09.2017 - 05.2022
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Created employee schedules to align coverage with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Assisted in recruiting, hiring and training of team members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Inspected products and machines to maintain quality and efficiency.
- Operated machining equipment safely with team of operators. Made sure that products were produced on time and are of good quality.
- Maintained equipment performance by lubricating and cleaning components.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Performed general equipment maintenance and repair to minimize downtime.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Examined incoming materials and compared to documentation for accuracy and quality
Education
Diploma - General
WestBrook Sr High
06.2008
Real Estate License - undefined
Champion School of Real Estate
12.2023
Skills
- Detail Oriented
- Data Entry
- Billing & Invoicing
- Office Administration
- Customer Support Needs Assessment
- Time Keeping
- Peer Relationships
- Basic Bookkeeping
- Inventory Management
- Information Inputting
- Employee Timesheet Processing
- Sales Expertise
- Paperwork and Documentation
- Verbal and Writing Communication
- Customer service
Timeline
Office Coordinator
Capital Title Of Texas Port Arthur
12.2024 - Current
Realtor
Re/Max One- Beaumont
06.2023 - 12.2024
Administration Clerk
Alliance Industrial Group
06.2022 - 04.2023
Manager
The Monogram Shop
09.2017 - 05.2022
Real Estate License - undefined
Champion School of Real Estate
Diploma - General
WestBrook Sr High
Similar Profiles
Haley EsquivelHaley Esquivel
Lifeguard at YMCA Of Port Arthur TexasLifeguard at YMCA Of Port Arthur Texas
Roniel SaavedraRoniel Saavedra
Server Assistant at Texas Roadhouse-Port Arthur, TXServer Assistant at Texas Roadhouse-Port Arthur, TX
Brandi SaldanaBrandi Saldana
Escrow Assistant for Residential/Commercial Properties at Capital Title of Texas LLCEscrow Assistant for Residential/Commercial Properties at Capital Title of Texas LLC
Aundrea McNeillAundrea McNeill
Paralegal at Reed Noble Law FirmParalegal at Reed Noble Law Firm
Thomas Hailey JrThomas Hailey Jr
Package Handler at FedExPackage Handler at FedEx