Courtney Hoover
Cross Plains,United States
Summary
Recent graduate with foundational knowledge of medical care and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Receptionist
Long Hollow Family Practice
Goodlettsville, TN
02.2026 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Implemented electronic health record systems, improving data accuracy and retrieval efficiency.
- Trained new reception staff on office procedures and customer service protocols.
- Assisted in managing billing inquiries, ensuring timely resolution of patient accounts.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Patient care technician
Skyline Medical Center
Nashville, US
04.2025 - Current
- Provided direct patient care by assisting with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Assisted in the transportation of patients to various departments, ensuring their safety and comfort.
- Participated in infection control and safety protocols to maintain a sterile environment.
Customer Service
Totally Tan
White House, TN
08.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Emergency Medical Technician -
Volunteer State Community College
Gallatin, United States01.2024
High School Diploma - undefined
White House Heritage High School
White House, United States01.2023
Skills
- Teamwork - Expert
- Communication skills - Expert
- BLS certification
- Emergency care
- Patient care
- Problem-solving
- Vital signs monitoring
- Heartsaver CPR AED (CPR AED)
- Patient assessment
- Time management
- Teamwork and collaboration
- Interactive communication skills
Certification
- Certified EKG Technician, NHA, May 2023
- Basic Life Support (BLS) Certification, American Heart Association, Expires: January 2026
Timeline
Receptionist
Long Hollow Family Practice
02.2026 - Current
Patient care technician
Skyline Medical Center
04.2025 - Current
Customer Service
Totally Tan
08.2021 - Current
High School Diploma - undefined
White House Heritage High School
Emergency Medical Technician -
Volunteer State Community College