Courtney M Horne
Palm Beach Gardens,FL
Summary
Creative Senior Program Manager with an exceptional background in the Telecom industry. Proven success in building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution, and process improvement engagements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Migration Program Manager
TEKsystems - T-Mobile
Remote
07.2022 - 12.2022
- Evaluate the viability of converting the top 200 Sprint customers to T-Mobile, Oversee the transition of the state of Florida to T-Mobile in the SLED and Mid-market space, and Provide assistance and guidance on large/complex projects that are out of the region to ensure a smooth and consistent onboarding experience, Performed as a consultant, conflict manager, communications specialist, and client advocate for escalated issues, Responsible for managing multiple ongoing projects of varying scope
- Mentored and led new Migration Project Managers.
- Maintained open communication by presenting regular updates on project status to stakeholders.
- Identified system needs and designed processes to support business requirements.
- Tracked and reported Migrations to management and stakeholders.
Trainer
TEKsystems - T-Mobile
Remote
06.2021 - 07.2022
- Used existing training material and developed a simplified guide of process and procedure,
- Trained 180 Migration Specialists responsible for state, federal, and small business account migrations from Sprint to the New T-Mobile.
- Monitored participant workflow and behaviors throughout the training process.
- Mentored new hires, resulting in a more robust understanding and development of the migration process.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Tracked attendance and progress against goals for each participant.
- Quickly adapted training plans for client needs, keeping timelines, budgets, and desires in mind.
- Interviewed and trained 200+ new Migration Project Managers contracted to join the team.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Lead Migration Specialist
TEKsystems - T-Mobile
Remote
03.2021 - 06.2021
- Coordinated departmental projects to ensure adherence to business guidelines, Provided functional oversight in meeting long-term goals and objectives, Strategized techniques for migration plans and executive-level recommendations and Managed nine project managers of complex tasks and deliverables.
- Collaborated with internal teams and customer representatives to determine data migration requirements before starting projects.
- Liaised with customer project teams, replying to inquiries and providing information on ongoing processes.
- Assigned data migration roles and responsibilities for new projects to support successful execution of individual migration tasks.
- Exceeded customer expectations to ensure the smoothness of the migration process
- Researched and resolved complex issues discovered during migrations.
Direct 2 Business Implementation Specialist II
Sprint
Palm Beach Gardens, FL
02.2017 - 11.2020
- Supported the Implementation Project Managers assigned to business customers and Sprint sales teams
- Deployed mobility services for defined field implementation teams and geography, Ensured customer requirements outlined in the project plan, Completed onsite visits with customers for activations, training, and online tools, Led onsite migration projects from IDEN platform to
- CDMA platform
- Spearheaded Sprint Magic Box initiative with six persons reporting, Conducted project management deployments for Sprint Direct Connect migration
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
Project/Program Analyst
Sprint
Miami Beach, FL
10.2016 - 02.2017
- Managed setup, installation, distribution, and training for product, Assisted with the recovery of equipment, Generate weekly reports
- Analyzed program data to provide input for key decision making and strategic planning.
- Helped solve diverse program problems with in-depth analysis.
Retail Sales Representative
Sprint
Jupiter, FL
12.2015 - 10.2016
- Exceeded monthly sales and productivity goals, Provided excellent customer service, Utilized diagnostic tools to identify and solve technical issues, Performed technical support for malfunctioning products, Followed up with clients to ensure optimal customer satisfaction,
- Activated accounts for clients interested in new services
- Welcomed customers and provided assistance in locating and purchasing products.
- Increased sales by offering advice on purchases and promoting additional products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Recommended merchandise to customers based on needs and preferences.
Sales Liaison/Ad Traffic Coordinator
James R. Whelan Agency
Lake Clarke Shores, FL
01.2012 - 04.2015
- Compiled weekly DFP Reporting, Developed DFP training Manuel, Championed 50 client email and banner campaigns, Utilized Dreamweaver and tested email campaigns, Scheduled campaigns and pulled inventory checks, Planned campaigns and structured vendor agreements,
- Interfaced with sales and managers of each department, Resolved issues with HTML templates for live email newsletters, Structured vendor IOs, screenshots and traffic reports to a shared server
Education
BBA - Business Administration And Project Management
STRAYER UNIVERSITY
Miramar, FL03.2024
Skills
- Corrective Actions
- Rehabilitation Management
- Technical Presentations
- Team Meetings
- New Business Opportunities
- Managing Program Activities
- Implementation Planning
- Stakeholder Communications
- Workflow Diagrams
- Best Practices and Methodologies
Certification
- MCP - Microsoft Certified Professional
- CompTIA A+
- Certified Project Manager, Google
Timeline
Senior Migration Program Manager
TEKsystems - T-Mobile
07.2022 - 12.2022
Trainer
TEKsystems - T-Mobile
06.2021 - 07.2022
Lead Migration Specialist
TEKsystems - T-Mobile
03.2021 - 06.2021
Direct 2 Business Implementation Specialist II
Sprint
02.2017 - 11.2020
Project/Program Analyst
Sprint
10.2016 - 02.2017
Retail Sales Representative
Sprint
12.2015 - 10.2016
Sales Liaison/Ad Traffic Coordinator
James R. Whelan Agency
01.2012 - 04.2015
BBA - Business Administration And Project Management
STRAYER UNIVERSITY
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