Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Courtney Horsch

Lake Jackson,Texas

Summary

Accomplished Regional Manager, with 10+ years of retail experience and 4 years of multi-unit leadrship, with a proven track record at Portrait Holdings LLC, enhancing team performance and boosting regional sales through strategic planning and staff development. Skilled in operations and performance management, adept at fostering strong client relationships and driving growth. Successfully managed over 200 associates, demonstrating exceptional leadership and communication abilities.

Overview

10
10
years of professional experience

Work History

Regional Manager

Portrait Holdings LLC
07.2023 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Mentored and developed high-potential Location Managers for leadership roles through individualized career development plans and opportunities for growth.
  • Directly managed 6 District Managers and a total of 68 retail locations.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.

Store Manager

Dillard's
02.2017 - 01.2023
  • Understand and anticipate business trends and work with corporate and vendor partners to drive sales increases. Analyze P&L statements to continuously improve profitability.
  • Directly oversee a team of 200+ associates including salaried managers, sales professionals, and support staff. Lead through a fast-paced, quickly changing retail environment.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

District Coordinator

Wells Fargo
08.2014 - 02.2017
  • Trained and developed 13 store leadership teams over the course of the fiscal year.
  • Improved turnover and retention year over year.
  • Directed and oversaw all operational distribution, customer service, sales, and human resources in accordance with company standards.

Education

BBA - Marketing

University of Houston
Houston, TX
2017

Skills

  • Operations
  • Staff Training and Development
  • Strategic Planning
  • Staff Management
  • Goals and performance
  • Asset Control
  • Performance Management
  • Brand Development

Accomplishments

Dillard's Leadership and Engagement Program

Timeline

Regional Manager

Portrait Holdings LLC
07.2023 - Current

Store Manager

Dillard's
02.2017 - 01.2023

District Coordinator

Wells Fargo
08.2014 - 02.2017

BBA - Marketing

University of Houston

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Courtney Horsch