Courtney Howard
Houston,TX
Summary
Dynamic Environmental Investigator II with the City of Houston Health Department, skilled in air quality monitoring and detailed report writing. Proven track record in improving internal SOPs and maintaining QA/QC standards. Adept at engaging listening and teamwork, ensuring high-quality outcomes in environmental assessments and customer service initiatives.
Overview
3
3
years of professional experience
Work History
Environmental Investigator II
City of Houston Health Department
Houston, TX
11.2024 - Current
- Daily collection of air samples from a network that spans the greater Houston area.
- Maintenance on collectors on a monthly, quarterly, and annual basis. Which include cleaning, breaking down, and troubleshooting any issues.
- Maintaining a QA/QC report that shows that we are meeting our contract targets and troubleshoot any patterns that resulted in failed samples or a failure to collect sample.
- Procurement role that consist of keeping a log of materials used and maintaining a three month supply of all supply. Tracking orders and confirming items on the packing slip match the delivered items.
- Improved internal SOPs based on DHS SOP and observations made in the field that would help to improve the program.
Environmental Investigator I
City of Houston Health Department
Houston, TX
10.2022 - 11.2024
- Collect daily air samples from a network of collectors spanning the greater Houston area.
- Following the guidelines found in the DHS SOP as it pertains to maintenance of the units on the monthly, quarterly, and annual basis.
Digital Shopper
Walmart
Houston, TX
06.2022 - 10.2022
- Assisted customers in navigating digital platforms to enhance shopping experience.
- Managed online inventory updates to ensure product availability and accuracy.
- Analyzed customer feedback to identify trends and improve service quality.
- Developed knowledge of digital marketing tools to promote online products effectively.
- Adapted quickly to new software features, enhancing operational efficiency in daily tasks.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
Education
Bachelor of Science - Biology
Sam Houston State University
Huntsville, TX12-2021
Skills
- Detailed report writing
- Due diligence
- Ethical and honest
- Data review
- Calm in crisis situations
- Continuous improvement
- Engaged listening
- Customer service
- Air quality monitoring
- Teamwork and collaboration
- Concurrent task handling
- Environmental monitoring
Timeline
Environmental Investigator II
City of Houston Health Department
11.2024 - Current
Environmental Investigator I
City of Houston Health Department
10.2022 - 11.2024
Digital Shopper
Walmart
06.2022 - 10.2022
Bachelor of Science - Biology
Sam Houston State University
Similar Profiles
Tinnisha AndrewsTinnisha Andrews
LVN at City of Houston Health DepartmentLVN at City of Houston Health Department
NINFA RODRIGUEZNINFA RODRIGUEZ
Volunteer Coordinator - Project Savings Smiles and Dental Outreach Project at City of Houston Health DepartmentVolunteer Coordinator - Project Savings Smiles and Dental Outreach Project at City of Houston Health Department
SRI HARSHASRI HARSHA
Software Development Lead Architect at City of Houston Health DepartmentSoftware Development Lead Architect at City of Houston Health Department
ASHLEY J. JACKSONASHLEY J. JACKSON
Senior Staff Accountant at SG Interests, LTDSenior Staff Accountant at SG Interests, LTD
Francisco CabanasFrancisco Cabanas
Manager at Treebeards RestaurantsManager at Treebeards Restaurants