Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Howell

Rittman

Summary

Diligent coordinator with order management experience. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Order Management Coordinator

American Red Cross
04.2024 - Current
  • Placed calls to communicate order status and informed customers of back-orders or shipping delays.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
  • Navigated through Power BI, eProgesa, and Connect systems to build, track and monitor orders.
  • Processed and submitted orders for daily and expedited delivery to maintain customer satisfaction.
  • Fielded incoming calls daily and addressed order questions and concerns to serve customer needs.
  • Reviewed order terms and conditions with customers to comply with company policy.
  • Consistently met or exceeded monthly performance targets in areas such as order accuracy, timeliness, and issue resolution rates.
  • Reduced order discrepancies by diligently reviewing and validating customer purchase orders before entering them into the system.
  • Ensured compliance with company policies and industry regulations related to order processing, shipping, and returns management.
  • Responsible for ensuring efficient and accurate management of product and services information, often within the context of hospital or blood bank operations.
  • Responsible for handling order processing, inventory management, and communication with customers, ensuring smooth operations and high customer satisfaction. Receiving, investigating, and communicating about customer concerns and orders, ensuring accurate and timely documentation.

Distribution Technician

American Red Cross
08.2022 - Current
  • Responsible for receiving, processing, packing and shipping blood products/samples for hospital orders.
  • Triaging hospital orders based on date an time needed, select and carefully pack life-saving blood products with the correct temperature regulating product to ensure safe transport.
  • Communicating with hospital clients, volunteers, and vendors to maintain product records and preserve traceability.
  • Ensuring products/samples are suitable for release for distribution, while meeting production goals.
  • Performing good inventory management practices throughout the manufacturing and shipping process.
  • Prioritizing workload to meet production and customer requirements.
  • Performing data entry associated with further manufacturing, labeling, storage, ordering, and shipping.
  • Maintaining and reviewing accurate physical and electronic manufacturing records.
  • Analyzing and making decisions based on visual inspection and information provided from other departments to meet time requirements and quality standards.
  • Identifying and quarantine products/samples that don't meet quality requirements, and perform disposition of unacceptable product.

Inventory Associate

MedWish International
06.2021 - Current
  • Reporting to the Director of Operations, the Inventory Associate will oversee MedWish’s inventory system, and assist the operations coordinators with the preparation of humanitarian aid shipments. This includes accurately inputting data on boxed inventory and durable medical equipment into MedWish’s inventory system, properly storing processed items, analyzing MedWish’s system and processes regarding inventory to identify areas for improvement, pulling items from inventory to be included in shipments, and assisting with other projects related to aid shipments as directed by the operations coordinators.
  • Perform a quality control check on prepared bulk boxes and durable medical equipment before data input and physical shelving.
  • Enter inventory assets into the inventory system both from the boxed items prepared through the bulking process and upon arrival for durable medical equipment.
  • Remove inventory assets from the system and the physical inventory area when needed for shipments or when expired.
  • Physically store and move inventory in designated inventory areas.
  • Work to improve the efficiency and organization of the storage process.
  • Maintain a safe working environment in the inventory areas by cleaning up loose boxes, storing equipment in an efficient and intentional manner, and properly shelving items.
  • Assist with the clearing up of any questions and analyzing any discrepancies in generated inventory reports.
  • Interface with the inventory software team when matters arise regarding the inventory system.
  • Identify areas for improvement in the inventory process and supply chain flow of equipment and supplies.
  • Assist with the annual inventory audit.
  • Verify inventory computations by comparing them to physical counts of stock.
  • Investigate discrepancies and adjust errors as needed.
  • Pull requested items for shipments and assist with the preparation of shipments for both local and international humanitarian aid distribution.
  • Assist with the packing of containers and pallets for shipments.
  • Communicate and work with biomed volunteers in the tracking of biomed equipment.
  • Sort donated medical supplies and equipment as requested, or when inventory needs are up-to-date and when the needs of the Humanitarian Aid Program have been completed.
  • Assist with donation drop offs, mission critical projects, special events, the inventory audit, and other organizational needs.
  • Assist with volunteer sorting.
  • Maintain a clean warehouse and assist with facility maintenance and cleaning needs as requested.
  • Exhibit conduct that reflects MedWish’s core values.
  • Conduct the monthly Safety Audit at least once per year.
  • Follow MedWish’s health and safety protocols and standards, and promote a safe and productive work environment for all staff, volunteers, and visitors.

Urban Missions Intern

Lighthouse Ministries
10.2018 - 04.2020
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Provided nurturing and appropriate environment for children ranging in age from 6 to 12.
  • Kept children safe and secure at all times.
  • Engaged groups of culturally diverse children in a creative, safe and focused setting.
  • Assisted children in development of social, communication and problem-solving skills.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Caring for the community through providing a structured and safe environment for children to express themselves.

Humanitarian Aid Worker

05.2019 - 05.2019
  • Partnered with an organization in Athens, Greece to provide aid and relief to Iranian refugees.
  • Organized donated items such as clothing, hygiene products, and school supplies.

Distribution Clerk

Remington Products Company
05.2018 - 08.2018
  • Monitored inventory levels of products and materials in warehouses to ensure goods are appropriately maintained. Performed daily inventory counts and helped with full audits.
  • Verified materials against documentation and signed paperwork.
  • Added tags and stored inventory in correct locations.
  • Worked with other departments to resolve supply questions and quality concerns.
  • Received, processed and reshelved returned products.
  • Read and followed pick sheets to prepare, pack and scan orders.
  • Identified inventory issues and developed effective resolutions in an independent manner. Unloaded cargo from truck with hand trucks and pallet jacks.
  • Stacked and transported all overstock to storage areas.

Humanitarian Aid Worker

05.2018 - 05.2018
  • Partnered with the Rift Valley Hope, a non-profit organization that provides hope through spiritual care, counseling & recovery ministries, education, leadership, and empowerment programs to all.
  • Aided in serving the people of Maai-Mahiu, Kenya as well as the surrounding community.
  • Traveled to different villages to deliver food packages to church members in need.
  • Teamed up with the Rift Valley Hope staff members to organize and provide church services on Sundays.
  • Taught youth how to drive discussions and promote change through various channels.

Catering Assistant

AVI FoodSystems Inc
08.2017 - 05.2018
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
  • Washed and sanitized dishes after every use to protect customers.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Protected food from spoilage by storing according to safety procedures.

Cafeteria Aide

AVI FoodSystems Inc
08.2017 - 05.2018
  • Washed and prepared vegetables for cooking and large-scale serving.
  • Maintained a sanitary dining area by clearing trash, wiping tables and double checking food service stations.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Greeted guests with friendliness and professionalism.

Humanitarian Aid Worker

05.2017 - 05.2017
  • Aided the founders of Suffer the Children: The Guatemala Mission, Bob and Tessa Yeater, in providing relief for families in indigenous Guatemalan villages to aide in the fight against poverty, inaccessible healthcare, and out-of-reach medical treatment.

Restaurant Busser

Marie's Restaurant
02.2017 - 04.2017
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils, and condiments.
  • Carried dirty dishes to the kitchen to keep dining areas clean and promote efficiency.
  • Stocked displays with new and transferred merchandise.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Bachelor of Arts - Humanities

Malone University
Canton, OH
05.2020

High School Diploma - undefined

Rittman High School
Rittman, OH
05.2017

Skills

  • Inventory Control
  • Logistics
  • Strong organization
  • Order process management
  • Inventory reconciliation
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills

Certification

  • Driver's License
  • September 2023 to September 2027

Timeline

Order Management Coordinator

American Red Cross
04.2024 - Current

Distribution Technician

American Red Cross
08.2022 - Current

Inventory Associate

MedWish International
06.2021 - Current

Humanitarian Aid Worker

05.2019 - 05.2019

Urban Missions Intern

Lighthouse Ministries
10.2018 - 04.2020

Distribution Clerk

Remington Products Company
05.2018 - 08.2018

Humanitarian Aid Worker

05.2018 - 05.2018

Catering Assistant

AVI FoodSystems Inc
08.2017 - 05.2018

Cafeteria Aide

AVI FoodSystems Inc
08.2017 - 05.2018

Humanitarian Aid Worker

05.2017 - 05.2017

Restaurant Busser

Marie's Restaurant
02.2017 - 04.2017

Bachelor of Arts - Humanities

Malone University

High School Diploma - undefined

Rittman High School

Similar Profiles

CREATE PROFILE