Courtney Howrylak
Johnstown,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Optical Technician
Cardellino Eyecare & Optical
Johnstown, PA
02.2020 - Current
- Improved fit of patients' glasses and completed basic repairs covered by office warranty.
- Obtained accurate patient histories through detailed interviews and documented information in EHR.
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
- Read new patient glasses prescriptions with lensometer and noted results for treating physician.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Completed relevant insurance and other claim forms.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Bartender
Big Dogz Grill
Johnstown, PA
07.2012 - 03.2020
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer and cocktails for patrons.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Collected and organized daily till totals and tips.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Provided exceptional service to high volume of daily customers.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Optometrist Assistant
Associates In Family Eyecare
Johnstown, PA
10.2010 - 08.2013
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Education
GED -
Ferndale Area High School
Johnstown, PA06-2000
Some College (No Degree) - Early Childhood Education
Mount Aloysius College
Cresson, PASome College (No Degree) - Culinary Arts
Keystone College
La Plume, PASkills
- Frame repair specialist
- Customer Service
- Transaction Processing
- Appointment Setting
- Patient Recordkeeping
- Glasses repair
- Attention to Detail
- Payment Collection
Timeline
Optical Technician
Cardellino Eyecare & Optical
02.2020 - Current
Bartender
Big Dogz Grill
07.2012 - 03.2020
Optometrist Assistant
Associates In Family Eyecare
10.2010 - 08.2013
GED -
Ferndale Area High School
Some College (No Degree) - Early Childhood Education
Mount Aloysius College
Some College (No Degree) - Culinary Arts
Keystone College
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