Courtney Huff
Alcolu,South Carolina
Summary
Qualified Factory Worker with proven abilities in product processing, finishing and packaging. Safety-oriented with a great attention to detail and a high level of accuracy. Expert in performing work using specialized heavy machinery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Clarendon County Communications
Manning, SC
06.2024 - 08.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
Work From Home Agent
FYM Financial Corp
Alcolu, SC
12.2023 - 06.2024
- Established rapport with customers through active listening techniques in order to understand their needs
- Identified potential areas of improvement within the organization related to customer service processes
- Assisted other team members with various projects as needed
- Successfully handled escalated customer inquiries and complaints, providing a positive customer experience
- Developed and maintained strong working relationships with customers to ensure repeat business
- Adhered to all established policies, procedures, and standards of quality assurance guidelines when responding to customer inquiries
- Delivered superior client support via phone, email and chat applications
- Remained current on industry trends related to work from home operations
- Performed data entry tasks accurately and efficiently utilizing Microsoft Office Suite programs such as Word, Excel and PowerPoint
- Demonstrated proficiency in computer software applications used for work from home operations
- Adapted quickly to changing priorities while maintaining high levels of professionalism at all times
- Monitored incoming calls for quality assurance purposes ensuring excellent customer service was provided
- Managed multiple tasks simultaneously while adhering to strict deadlines
- Maintained up-to-date knowledge on company products, services, policies, procedures, pricing plans and promotions in order to effectively answer customer questions and concerns
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Provided exceptional customer service to clients in fast-paced call center environment.
Utility Worker
Georgia-Pacific
Alcolu
12.2021 - 05.2023
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Verified that all safety procedures were followed while working on utility systems.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Upheld strict adherence to OSHA safety regulations while operating heavy machinery in diverse work environments.
- Mitigated potential hazards by promptly addressing any safety concerns identified during routine inspections or maintenance tasks.
Insurance Agent
Globe Life Liberty National
Columbia
03.2022 - 02.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Responded to customer calls swiftly to resolve issues and answer questions
- Maintained high standards of customer service by building relationships with clients
- Cross-sold insurance products to existing clients to reach sales targets
- Prepared and reviewed insurance applications to verify compliance with regulations
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations
- Approached potential clients by using direct marketing mailings and phone contacts
- Investigated and processed claims swiftly to keep customers satisfied
- Educated clients on insurance policies and procedures
- Analyzed customer needs to provide customized insurance solutions
- Collected premiums on or before effective date of coverage
- Finalized sales and collected necessary deposits.
Security Officer
G4S Secure Solutions USA
US
06.2021 - 03.2022
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Used time management and efficient cleaning methods to meet deadlines
- Handled equipment, chemicals, and materials properly and with caution
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Promoted building security by locking doors and checking electrical appliances for safety hazards
- Responded quickly to incidents and assessed active situations for security concerns
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises
- Checked personnel ID badges and issued temporary credentials to visitors
- Completed full building and grounds patrols every hour to spot and investigate concerns
- Completed full building and grounds patrols every four hours to spot and investigate concerns
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Logged vehicles entering and leaving premises
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
Security Officer
Command Security Corporation
US
04.2017 - 07.2019
- Used search mirror to conduct full vehicle searches on passenger and commercial trucks
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
- Restrained and searched suspects and followed bomb threat procedures
- Recorded incident reports with detailed accounts of occurrences
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Supervised grounds, employee entrances and exits, and security officers on duty
- Responded quickly to incidents and assessed active situations for security concerns
- Monitored property and investigated areas of suspicion
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Warehouse Picker
Amazon
US
06.2015 - 04.2016
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
- Followed procedures at all times for personal and team safety
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
- Wrapped pallets in shrink wrap prior to loading
- Protected materials for transport by correctly packaging products in boxes and crates
- Pulled orders quickly to maintain demanding productivity goals
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system
- Detail-oriented Order Picker with experience working in various large warehouse environments
- Seeking similar role where outstanding packing skills and strong commitment to safety will be valued
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing
- Scanned packages and boxes and moved to loading dock for shipment
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts
- Checked packing slips and other documentation to appropriately box items requested by clientele
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Maintained compliance with company safety policies and called violations to attention of management.
Bar Waitress
Scarboroughs
US
03.2014 - 02.2015
- Greeted new customers, discussed specials, and took drink orders
- Took drink and food orders, detailed new menu items and specials, and recommended add-ons
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Cleared plates and utensils, cleaned table and chairs, and prepared new place settings
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm
- Served alcoholic and non-alcoholic beverages in bar environment
- Anticipated guest needs and provided proactive service
- Performed opening and closing duties within bar area according to schedule
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Assisted with bartending duties during high-volume shifts.
Education
High School Diploma -
Clarendon Hall
Certificate - Nursing Assistance
Orangeburg Calhoun Technical College
01.2005
Skills
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
- Forklift Operator Certification
- Job Site Cleanup
- Phone Etiquette
- Goal-Oriented
Certification
Health & Life Insurance
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
- SafeLandUSA Orientation Training Certificate – SafeLandUSA.
- Forklift Safety and Inspector Certification - National Commission for the Certification of Crane Operators (NCCCO).
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association (AHA).
Timeline
911 Dispatcher
Clarendon County Communications
06.2024 - 08.2024
Work From Home Agent
FYM Financial Corp
12.2023 - 06.2024
Insurance Agent
Globe Life Liberty National
03.2022 - 02.2023
Utility Worker
Georgia-Pacific
12.2021 - 05.2023
Security Officer
G4S Secure Solutions USA
06.2021 - 03.2022
Security Officer
Command Security Corporation
04.2017 - 07.2019
Warehouse Picker
Amazon
06.2015 - 04.2016
Bar Waitress
Scarboroughs
03.2014 - 02.2015
High School Diploma -
Clarendon Hall
Certificate - Nursing Assistance
Orangeburg Calhoun Technical College