Courtney Huff
Alcolu,South Carolina
Summary
Qualified Factory Worker with proven abilities in product processing, finishing and packaging. Safety-oriented with a great attention to detail and a high level of accuracy. Expert in performing work using specialized heavy machinery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Clarendon County Communications
06.2024 - 08.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
Work From Home Agent
FYM Financial Corp
12.2023 - 06.2024
- Established rapport with customers through active listening techniques in order to understand their needs
- Identified potential areas of improvement within the organization related to customer service processes
- Assisted other team members with various projects as needed
- Successfully handled escalated customer inquiries and complaints, providing a positive customer experience
- Developed and maintained strong working relationships with customers to ensure repeat business
- Adhered to all established policies, procedures, and standards of quality assurance guidelines when responding to customer inquiries
- Delivered superior client support via phone, email and chat applications
- Remained current on industry trends related to work from home operations
- Performed data entry tasks accurately and efficiently utilizing Microsoft Office Suite programs such as Word, Excel and PowerPoint
- Demonstrated proficiency in computer software applications used for work from home operations
- Adapted quickly to changing priorities while maintaining high levels of professionalism at all times
- Monitored incoming calls for quality assurance purposes ensuring excellent customer service was provided
- Managed multiple tasks simultaneously while adhering to strict deadlines
- Maintained up-to-date knowledge on company products, services, policies, procedures, pricing plans and promotions in order to effectively answer customer questions and concerns
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Provided exceptional customer service to clients in fast-paced call center environment.
Utility Worker
Georgia-Pacific
12.2021 - 05.2023
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Verified that all safety procedures were followed while working on utility systems.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Upheld strict adherence to OSHA safety regulations while operating heavy machinery in diverse work environments.
- Mitigated potential hazards by promptly addressing any safety concerns identified during routine inspections or maintenance tasks.
Insurance Agent
Globe Life Liberty National
03.2022 - 02.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Responded to customer calls swiftly to resolve issues and answer questions
- Maintained high standards of customer service by building relationships with clients
- Cross-sold insurance products to existing clients to reach sales targets
- Prepared and reviewed insurance applications to verify compliance with regulations
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations
- Approached potential clients by using direct marketing mailings and phone contacts
- Investigated and processed claims swiftly to keep customers satisfied
- Educated clients on insurance policies and procedures
- Analyzed customer needs to provide customized insurance solutions
- Collected premiums on or before effective date of coverage
- Finalized sales and collected necessary deposits.
Security Officer
G4S Secure Solutions USA
06.2021 - 03.2022
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Used time management and efficient cleaning methods to meet deadlines
- Handled equipment, chemicals, and materials properly and with caution
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Promoted building security by locking doors and checking electrical appliances for safety hazards
- Responded quickly to incidents and assessed active situations for security concerns
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises
- Checked personnel ID badges and issued temporary credentials to visitors
- Completed full building and grounds patrols every hour to spot and investigate concerns
- Completed full building and grounds patrols every four hours to spot and investigate concerns
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Logged vehicles entering and leaving premises
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
Security Officer
Command Security Corporation
04.2017 - 07.2019
- Used search mirror to conduct full vehicle searches on passenger and commercial trucks
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
- Restrained and searched suspects and followed bomb threat procedures
- Recorded incident reports with detailed accounts of occurrences
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Supervised grounds, employee entrances and exits, and security officers on duty
- Responded quickly to incidents and assessed active situations for security concerns
- Monitored property and investigated areas of suspicion
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Warehouse Picker
Amazon
06.2015 - 04.2016
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
- Followed procedures at all times for personal and team safety
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
- Wrapped pallets in shrink wrap prior to loading
- Protected materials for transport by correctly packaging products in boxes and crates
- Pulled orders quickly to maintain demanding productivity goals
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system
- Detail-oriented Order Picker with experience working in various large warehouse environments
- Seeking similar role where outstanding packing skills and strong commitment to safety will be valued
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing
- Scanned packages and boxes and moved to loading dock for shipment
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts
- Checked packing slips and other documentation to appropriately box items requested by clientele
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Maintained compliance with company safety policies and called violations to attention of management.
Bar Waitress
Scarboroughs
03.2014 - 02.2015
- Greeted new customers, discussed specials, and took drink orders
- Took drink and food orders, detailed new menu items and specials, and recommended add-ons
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Cleared plates and utensils, cleaned table and chairs, and prepared new place settings
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm
- Served alcoholic and non-alcoholic beverages in bar environment
- Anticipated guest needs and provided proactive service
- Performed opening and closing duties within bar area according to schedule
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Assisted with bartending duties during high-volume shifts.
Education
High School Diploma -
Clarendon Hall
Certificate - Nursing Assistance
Orangeburg Calhoun Technical College
01.2005
Skills
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
- Forklift Operator Certification
- Job Site Cleanup
- Phone Etiquette
- Goal-Oriented
Certification
Health & Life Insurance
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
- SafeLandUSA Orientation Training Certificate – SafeLandUSA.
- Forklift Safety and Inspector Certification - National Commission for the Certification of Crane Operators (NCCCO).
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association (AHA).
Timeline
911 Dispatcher
Clarendon County Communications
06.2024 - 08.2024
Work From Home Agent
FYM Financial Corp
12.2023 - 06.2024
Insurance Agent
Globe Life Liberty National
03.2022 - 02.2023
Utility Worker
Georgia-Pacific
12.2021 - 05.2023
Security Officer
G4S Secure Solutions USA
06.2021 - 03.2022
Security Officer
Command Security Corporation
04.2017 - 07.2019
Warehouse Picker
Amazon
06.2015 - 04.2016
Bar Waitress
Scarboroughs
03.2014 - 02.2015
High School Diploma -
Clarendon Hall
Certificate - Nursing Assistance
Orangeburg Calhoun Technical College
Health & Life Insurance
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
- SafeLandUSA Orientation Training Certificate – SafeLandUSA.
- Forklift Safety and Inspector Certification - National Commission for the Certification of Crane Operators (NCCCO).
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association (AHA).
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