Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Courtney Humber

Dora,AL

Overview

5
5
years of professional experience

Work History

Inbound Pump Sales

Tandem Diabetes Care
Remote
05.2022 - Current
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Communicated with customers regarding products, answering questions and addressing concerns about our products.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Initiated files by collecting and entering demographic, provider and procedure information into system.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Documented details of calls and customer interactions.

Patient Coordinator

Med-South
Birmingham, AL
02.2022 - 05.2022
  • Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Interacted with customers by phone, email or in-person to provide information.
  • Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
  • Maintained transaction security by verifying payment cards against identification.
  • Posted payments to accounts and maintained records.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of clients.

Warehouse Picker

Mckesson Pharmaceutical
McCalla, AL
08.2021 - 01.2022
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Inspected outgoing shipments to verify accuracy and prevent errors.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Maintained productivity and accuracy while continuously picking orders.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Authorization Specialist/Shipping Assistant

Southeast Diabetes
Birmingham, AL
01.2020 - 08.2021
  • Documented all communication with applicants and inputted information into system using NueMD.
  • Maintained and completed documentation.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Verified patient documents and insurance and gave approval based of insurance guidelines for orders including Insulin Pumps, CGM, Pump Supplies.
  • Check every order to be shipped out 1 day in advanced to ensure every patient order was compliant with insurance guidlines
  • File lost package claims
  • Create Shipping Labels
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers.
  • Conducted monthly inventories of supplies and components on work floor.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Handled day-to-day shipping and receiving overseeing incoming supply shipments.

Patient Care Associate

Somerby St Vincent One Nineteen
Birmingham, AL
01.2018 - 01.2020
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Maintained clean, safe and well-organized patient environment.
  • Developed rapport to create safe and trusting environment for care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Performed patient mobility services by turning, lifting, moving and repositioning patients.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Updated documentation and reports detailing patient activities and care actions.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Scheduled and accompanied clients to medical appointments.
  • Administered medication as directed by physician.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Administered prescribed drugs to high-volume patient caseload.

Front Desk Receptionist

Vital Smiles
Midfield, AL
08.2017 - 10.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.

Substance Abuse Technician

Bradford Health Services
Warrior, AL
05.2017 - 08.2017
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Developed individual treatment goals based on history and diagnosis.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Communicated with patients, ensuring that medical information was kept private.

Education

High School Diploma -

Dora High School
Dora, AL
05.2016

Skills

  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Data Entry and Review
  • Medicare Knowledge
  • Insurance Plan Verification

Accomplishments

  • Generated over 600 calls last month from potential patients. Won Inbound Sales Monthly Contest.

Timeline

Inbound Pump Sales

Tandem Diabetes Care
05.2022 - Current

Patient Coordinator

Med-South
02.2022 - 05.2022

Warehouse Picker

Mckesson Pharmaceutical
08.2021 - 01.2022

Authorization Specialist/Shipping Assistant

Southeast Diabetes
01.2020 - 08.2021

Patient Care Associate

Somerby St Vincent One Nineteen
01.2018 - 01.2020

Front Desk Receptionist

Vital Smiles
08.2017 - 10.2017

Substance Abuse Technician

Bradford Health Services
05.2017 - 08.2017

High School Diploma -

Dora High School

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Courtney Humber