Courtney Humbers
Tuscaloosa,AL
Summary
Dynamic and results-driven professional with experience at Walmart, excelling in team leadership and inventory management. Proven ability to enhance workflow efficiency through effective problem-solving and clear communication. Skilled in quality control and committed to maintaining high safety standards, fostering a collaborative environment that empowers team members. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Warehouse Worker
Ard Logistics
- Maintained cleanliness and orderliness of work area to promote safety compliance.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Implemented best practices for material handling, improving workflow efficiency.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Team Leader
Walmart
03.2024 - Current
- Supervised team operations to ensure compliance with safety and quality standards.
- Trained new employees on company policies, procedures, and best practices.
- Coordinated daily tasks to optimize workflow and improve team efficiency.
- Analyzed inventory levels to maintain stock accuracy and prevent shortages.
- Managed conflict resolution among team members to foster a collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Remote Customer Service Rep
PNC
08.2022 - 02.2023
- Resolved complaints promptly, ensuring high levels of customer satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Restaurant Team Member
Jacks Family Resturant
01.2020 - 04.2021
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new team members on operational procedures and customer service protocols.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Education
High School Diploma -
Pickens County High School
Reform, AL05-2022
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Loading and unloading
- Problem-solving
- Clear communication
- Attention to detail
- Pallet jacks
- Data entry
- Inventory management
- Basic mathematics
- Quality control
- Complex Problem-solving
- Microsoft Excel
- Microsoft outlook
- Material safety data sheets
- Time management
- Multitasking and organization
- Verbal and written communication
- Willing to learn
- Critical thinking
Timeline
Team Leader
Walmart
03.2024 - Current
Remote Customer Service Rep
PNC
08.2022 - 02.2023
Restaurant Team Member
Jacks Family Resturant
01.2020 - 04.2021
Warehouse Worker
Ard Logistics
High School Diploma -
Pickens County High School
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