Courtney Huskey
Ecru,MS
Summary
Energetic and driven, self starter not afraid of hard work. Started, owned and ran very successful small business 5 1/2 years before moving. Many years of experience in marketing, customer service, and data entry. Demonstrated expertise in multi tasking, quick learner, calm under pressure. Committed to growth and success not just of self, but others as well.
Overview
16
16
years of professional experience
Work History
Gym Attendant
Friendship Fitness
Ecru, MS
08.2024 - Current
- Sell plans to new members
- Greet members/perspective members and provide information about the gym facilities.
- Monitor access to facilities, enforcing entry requirements and restrictions.
- Written communication, incoming/outgoing phone calls.
- Data entry.
- Digital marketing.
- Monitor locker room areas for cleanliness and security purposes.
- Maintain cleanliness and orderliness of facilities, ensuring a welcoming environment.
- Interact positively with guests and coworkers to build professional relationships.
- Conduct tours for new and potential members, discern fitness needs, explain options for meeting needs, clearly explain membership terms and encouraged guests to join.
Barber
Self-employed
Ecru, MS
04.2014 - Current
- Provide professional haircuts and straight razor shaves.
- Provide excellent customer service by responding quickly to inquiries.
- Professional written and oral communication.
- Maintenance of barbershop.
- Financial planning, budgeting and balancing.
- Responsible for accounts payable and receivable.
- Communicate effectively with customers to create a pleasant experience.
- Execute precision cuts and fades.
- Establish a professional relationship with clients by providing quality haircuts and styling services.
- Meet with customers to discuss style options, preferences, and special requirements.
- Maximize profits and sustained operations through implementation of new sales strategies and marketing promotions.
- Monitor, track, and record client satisfaction to maintain positive ratings.
- Shape beards and trim mustaches with clippers and scissors.
- Handle incoming phone calls and scheduled appointments.
- Keep work stations clean and sanitized scissors, combs and other styling tools.
- Maintain loyal and consistent clientele and gain new clients through social media promotion.
- Greet customers, provide consultation services and identify customer needs.
911 Emergency Dispatcher
O’Fallon Police Department
O'Fallon, Illinois
09.2012 - 04.2014
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Used radio, telephone and computer system to update first responders with new information.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Assisted departments with special requests for assistance and BOLOs.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Dispatched police officers and emergency personnel to calls for service.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Researched vehicle, wanted and missing persons information.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Received incoming calls from the public and determined the nature of the emergency.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Created incident reports detailing all pertinent information regarding each emergency call.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
Facility Manager
Vetta Sports
O'Fallon, IL
01.2009 - 08.2011
- Maintained positive working relationship with fellow staff and management.
- Stocked inventory and ordered supplies.
- Assisted with set up for events.
- Maintained front desk to provide positive first impression.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Assisted organizational efforts by filing, entering data and answering phones.
- Handled incoming calls, made outgoing calls.
- Performed data entry into computer systems.
- Communicated schedule changes effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Marketing through social media, cold calls, as well as face to face at business expos.
- Responsible for counting and balancing cash register at the end of employee shifts.
Education
Barbering -
Missouri School of Barbering
Florissant, MO04-2014
Bachelor of Science - Criminal Justice
Harris-Stowe State University
St Louis, MO05-2011
Skills
- Team player attitude
- Basic accounting
- Administrative tasks
- Marketing support
- Initiative
- Multi-tasking
- Information intake
- Works Well Under Pressure
- Memory retention
- Information documentation
- Critical thinking
- Computer skills
- Data entry proficiency
- Crisis management
- Information gathering and relay
- Problem-solving
- Verbal and written communication
- Active listening
- Typing speed
- Stress tolerance
- Outstanding client retention
- Strong leader
- Professional manner
- Advanced communication skills
- Highly motivated self-starter
- Management experience
- Social media management
- Administrative support
- Social media marketing
Timeline
Gym Attendant
Friendship Fitness
08.2024 - Current
Barber
Self-employed
04.2014 - Current
911 Emergency Dispatcher
O’Fallon Police Department
09.2012 - 04.2014
Facility Manager
Vetta Sports
01.2009 - 08.2011
Barbering -
Missouri School of Barbering
Bachelor of Science - Criminal Justice
Harris-Stowe State University