Courtney Huston
Patient Access Specialist
Rochester,IL
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong communication and time management skills with knowledge in scheduling, office management, insurance verification, etc.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Memorial Medical Center
04.2023 - Current
- Greeted and assisted over 275 patients daily with check-in procedures.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Delivered support to medical staff in completion of patient paperwork.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Office Assistant
BrightStar Care
06.2021 - 02.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Assisted with preparation and delivering of new hire orientations.
- Organized and filed all employee and client medical records.
- Assisted in the field as needed with in home client care.
Assistant Manager
Public House 29
09.2019 - 01.2023
- Handled escalated customer concerns with support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Managed team of up to 40 restaurant staff, maintaining exceptional customer service and quality standards.
- Created schedules for all 40 employees, working around request offs and other personal scheduling conflicts.
- Supported recruitment efforts by interviewing potential candidates contributing to skilled and motivated teams.
- Developed unique events and special promotions to drive sales.
Education
No Degree - Business
Lincoln Land Community College
Springfield, IL 05.2001 -
High School Diploma -
Rochester High School
Rochester, IL 05.2001 -
Skills
Work Quality Evaluation
Clerical and Filing Support
Call Screening
Adaptability and Flexibility
Multitasking Abilities
Professionalism and Ethics
Performance standards compliance
Healthcare Software Knowledge
Team Leadership
Punctual and Hardworking
Timeline
Patient Access Specialist
Memorial Medical Center
04.2023 - Current
Office Assistant
BrightStar Care
06.2021 - 02.2023
Assistant Manager
Public House 29
09.2019 - 01.2023
No Degree - Business
Lincoln Land Community College
05.2001 -
High School Diploma -
Rochester High School
05.2001 -