Courtney Huston
Patient Access Specialist
Rochester,IL
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong communication and time management skills with knowledge in scheduling, office management, insurance verification, etc.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Memorial Medical Center
04.2023 - Current
- Greeted and assisted over 275 patients daily with check-in procedures.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Delivered support to medical staff in completion of patient paperwork.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Office Assistant
BrightStar Care
06.2021 - 02.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Assisted with preparation and delivering of new hire orientations.
- Organized and filed all employee and client medical records.
- Assisted in the field as needed with in home client care.
Assistant Manager
Public House 29
09.2019 - 01.2023
- Handled escalated customer concerns with support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Managed team of up to 40 restaurant staff, maintaining exceptional customer service and quality standards.
- Created schedules for all 40 employees, working around request offs and other personal scheduling conflicts.
- Supported recruitment efforts by interviewing potential candidates contributing to skilled and motivated teams.
- Developed unique events and special promotions to drive sales.
Education
No Degree - Business
Lincoln Land Community College
Springfield, IL 05.2001 -
High School Diploma -
Rochester High School
Rochester, IL 05.2001 -
Skills
Work Quality Evaluation
Timeline
Patient Access Specialist
Memorial Medical Center
04.2023 - Current
Office Assistant
BrightStar Care
06.2021 - 02.2023
Assistant Manager
Public House 29
09.2019 - 01.2023
No Degree - Business
Lincoln Land Community College
05.2001 -
High School Diploma -
Rochester High School
05.2001 -