Courtney Hyland
New Rochelle,NY
Summary
Operations & Studio Manager with extensive experience leading day-to-day operations, coordinating events, managing teams, and serving as the primary point of contact for customers and staff. Known for strong organizational skills, calm problem-solving under pressure, and the ability to manage complex workflows in fast-paced, people-focused environments. Brings a steady, solutions-oriented approach to operations, customer experience, and team leadership.
Overview
24
24
years of professional experience
Work History
Studio Manager
MADE: My Art & Design Experience
Mamaroneck, NY
01.2019 - Current
- Lead daily operations for a multi-service art studio offering a variety creative mediums, overseeing and instructing all classes, camps, and private events
- Train, supervise and support a team of studio assistants, providing direction during daily operations and high-volume events
- Manage staff scheduling and coverage planning to support classes, events, and studio operations
- Coordinate booking and logistics for an average of 10–15 events per month, including classes, birthday parties, and private events
- Serve as the primary point of contact for all event-related communication, managing scheduling changes, cancellations, and client needs
- Maintain detailed tracking systems and schedules using spreadsheets to ensure accurate event execution and follow-through
- Oversee kiln room operations, managing the processing, preparation, and quality control of all customer pottery projects
- Troubleshoot and resolve technical and process issues impacting customer orders and studio workflows
- Manage studio inventory, including pricing, data entry in Square, order receiving, organization, and visual display
- Administer payroll for studio staff, ensuring accurate records and timely compensation
- Handle unexpected operational issues to ensure staff and customer safety and uninterrupted studio operations
Substitute Teacher & Special Education Support
Mamaroneck Union Free School District & Harrison School District
Mamaroneck, NY And Harrison, NY
09.2016 - 06.2021
- Supported classroom instruction as a Substitute Teacher and Special Education Aide across multiple grade levels
- Worked directly with students requiring individualized support, accommodations, and behavioral guidance
- Collaborated with classroom teachers and support staff to maintain a safe, structured learning environment
- Demonstrated adaptability, patience, and strong communication in fast-changing classroom settings
- Adapted instructional materials for students with varying needs and abilities.
- Certified as a Teacher's Assistant
Technical Theater & Stage Management Roles
Various Productions & Venues
Westchester County, NY
02.2002 - 08.2012
- Supported live productions in technical backstage roles including running crew and stage management
- Coordinated cues, schedules, and crew communication in fast-paced, high-pressure environments
- Maintained strict attention to detail and safety during live performances
- Collaborated with diverse teams to ensure smooth execution of time-sensitive events
Education
Film Studies & Production
Hofstra University
Hempstead, NYSkills
- Operations & day-to-day management
- Team leadership & staff coordination
- Event scheduling & program coordination
- Customer communication & conflict resolution
- Booking systems & spreadsheet tracking
- Inventory management & data entry
- Process organization & workflow follow-through
- Problem-solving under pressure
- Cross-functional coordination
Timeline
Studio Manager
MADE: My Art & Design Experience
01.2019 - Current
Substitute Teacher & Special Education Support
Mamaroneck Union Free School District & Harrison School District
09.2016 - 06.2021
Technical Theater & Stage Management Roles
Various Productions & Venues
02.2002 - 08.2012
Film Studies & Production
Hofstra University