Courtney Irving
Fort Worth
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Professional logistics specialist with solid background in shipping and receiving operations. Adept at inventory management, order processing, and maintaining accurate records. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen eye for efficiency and accuracy.
Overview
22
22
years of professional experience
Work History
Shipping and Receiving Clerk
DSV Logistics
06.2024 - Current
- Managed inbound and outbound shipments, ensuring accuracy in documentation and inventory tracking.
- Oversaw loading and unloading processes, maintaining safety protocols and equipment standards.
- Coordinated with carriers to schedule pickups and deliveries, optimizing transportation efficiency.
- Implemented inventory management systems to streamline stock control and reduce discrepancies.
- Conducted regular audits of shipping records to ensure compliance with organizational policies.
- Trained new staff on shipping procedures, enhancing team competency and workflow efficiency.
- Developed standard operating procedures for shipping processes, improving operational consistency.
- Led cross-departmental initiatives to enhance collaboration between shipping, receiving, and inventory teams.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Machine Operator
ChampionX
06.2023 - 06.2024
- Adjust machine settings to complete tasks accurately.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Operated forklift in a safe manner to move large shipments within the facility.
- Supported other warehouse personnel in completing tasks efficiently.
- Adhered strictly to company policies concerning the use of protective gear while on duty.
- Operated lift equipment to safely move stock in and out of high-bay areas and around the premises.
- Operated machinery to ensure efficient production processes and maintain high-quality standards.
- Trained new operators on safety protocols and operational procedures, fostering a culture of compliance and efficiency.
Forklift Operator
DHL Supply Chain
02.2021 - 04.2023
- Divided and sorted product shipments received using account information and shipping labels.
- Consistently met deadlines for loading trailers to meet departure deadlines.
- Examined empty pallets for damage and moved pallets to proper storage areas.
- Inspected lifts before use to prevent damage to goods.
- Immediately reported any safety and quality issues to management.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment, including Standup, Reach Truck and sit-down forklift and MPC3000/ pallet jack.
Supervisor
Vetsmart Logistics LLC
01.2020 - 11.2021
- Assigned tasks to personnel based on their qualifications, availability, and location.
- Updated records of personnel activities in a computerized database.
- Maintained communication logs and prepared reports as required by management.
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Assigned loads to drivers based on customer requirements and availability.
- Ensured all paperwork was completed accurately and in a timely manner.
- Resolved any issues or problems that arose during transport operations.
- Provided customer service by responding to inquiries from customers regarding shipments.
- Managed the maintenance of vehicles including scheduling preventative maintenance inspections.
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated shift schedules to optimize staffing levels and meet production demands.
Amazon Delivery Driver/Assistant Dispatcher
Vetsmart
11.2019 - 01.2020
- Completed daily pre-trip inspection checklist before first delivery with 100% accuracy rate.
- Operated delivery vehicles 5 days per week, averaging 100 miles daily on-road and 80-140 customers served.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Went 365 days operating motor vehicles without accident.
- Unloaded packages from Ford transit 250 trucks for delivery to customers, taking care to prevent damage to merchandise and goods.
Technical Support Representative
ASURION
10.2015 - 10.2019
- Recover missing info from iCloud and other cloud based services Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Review insurance policy terms to determine if loss is covered by insurance.
- Answered questions from customers that came in through online chat feature.
- Managed over 70 customer calls daily.
Deboner
SANDERSONS FARM
06.2014 - 06.2015
- Use knives, cleavers, meat saws, bandsaws, or other equipment to perform meat cutting and trimming.
- Clean, trim, slice, and section carcasses for future processing.
- Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat.
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Tend assembly lines, performing few of many cuts needed to process carcass.
- Processed over 400 carcasses per shift.
CNC Machine Operator
Huhtamaki
08.2013 - 04.2014
- Set up and operated CNC machines to perform repetitive machining operations on a variety of materials according to specifications.
- Adjusted machine feed and speed, changed cutting tools, adjusted machine controls as necessary during the run cycle.
- Verified settings by measuring positions, first-run parts and sample works with micrometers, calipers or other measuring instruments.
- Loaded raw materials into production equipment according to job orders while maintaining proper inventory levels.
- Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.
- Changed out aging tools, fixtures and offsets.
- Leveraged micrometers, verniers and gages to accurately inspect parts.
- Stopped machine operation to change tooling, setup, or workpiece placement according to required machining sequences.
Enlisted Soldier
U.S. Army
08.2003 - 12.2011
- Maintained safety and security of cargo, personnel and equipment in the convoy.
- Completed routine inspections and daily preventive maintenance services.
- Managed loading, transportation and unloading of over $1.5 million dollars worth of cargo while deployed to Iraq.
- Stayed current on tactical planning and defensive strategies.
- Answered telephone calls, greeted visitors and provided information and directions.
- Coordinated schedules for unit activities and training.
- Received, logged and stored classified papers.
- Managed confidential personnel files such as medical records.
Education
Associate of Science - Nursing
Nashville State Community College
Nashville, TN01.2019
High School Diploma - undefined
05.2003
Skills
- Attention to detail
- Self-motivated and independent
- Shipping and receiving
- Time management
- Shipping logistics
- Safety compliance
- Documentation accuracy
- Team leadership
- Equipment operation
- Training and development
- Customer service
- Process optimization
Timeline
Shipping and Receiving Clerk
DSV Logistics
06.2024 - Current
Machine Operator
ChampionX
06.2023 - 06.2024
Forklift Operator
DHL Supply Chain
02.2021 - 04.2023
Supervisor
Vetsmart Logistics LLC
01.2020 - 11.2021
Amazon Delivery Driver/Assistant Dispatcher
Vetsmart
11.2019 - 01.2020
Technical Support Representative
ASURION
10.2015 - 10.2019
Deboner
SANDERSONS FARM
06.2014 - 06.2015
CNC Machine Operator
Huhtamaki
08.2013 - 04.2014
Enlisted Soldier
U.S. Army
08.2003 - 12.2011
High School Diploma - undefined
Associate of Science - Nursing
Nashville State Community College