Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager

Courtney Isaacs

Harrisburg,IL

Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Manager

Wilson's Door Co
Harrisburg, IL
08.2021 - Current
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Student Nurse/CNA Student

Manor Court Of Carbondale
Carbondale, IL
11.2018 - 08.2021
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
  • Performed routine wound care and dressing changes on schedule.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Followed proper procedure for installation and removal of catheters and IVs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

Associate of Arts -

Shawnee Community College
Ullin, IL
08.2020

Associate of Science -

Shawnee Community College
Ullin, IL
08.2020

Associate of General Studies -

Shawnee Community College
Ullin, IL
08.2020

Skills

  • Office Management
  • Budgetary Planning
  • Intuit QuickBooks
  • Profit and Loss Statements
  • Activities of Daily Living (ADL) Support
  • Vital Signs Collection
  • Medical Terminology Knowledge
  • Medication Assistance
  • Phlebotomy Training

Certification

  • CNA - Certified Nurse Assistant

Timeline

Office Manager

Wilson's Door Co
08.2021 - Current

Student Nurse/CNA Student

Manor Court Of Carbondale
11.2018 - 08.2021

Associate of Arts -

Shawnee Community College

Associate of Science -

Shawnee Community College

Associate of General Studies -

Shawnee Community College

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Courtney Isaacs