Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Izaguirre

Yukon

Summary

Adept at enhancing workflow efficiency and ensuring HIPAA compliance, I significantly improved reconciliation processes at OU Health. Leveraging skills in pharmaceutical calculations and team collaboration, I streamlined operations, reducing errors by over 30%. My proactive approach and dedication to accuracy have consistently fostered positive outcomes in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Outpatient Pharmacy Billing Reconciliation Technic

OU Health
05.2023 - Current
  • .
  • Coordinated seamless transitions of care for discharged hospital patients receiving outpatient prescriptions from our pharmacy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced accuracy in financial reports by diligently reconciling accounts on a daily basis.
  • Streamlined the reconciliation process for improved efficiency and reduced errors through close collaboration with accounting team members.
  • Supported annual budget preparation activities through detailed analysis of historical financial data and trends.
  • Assisted in the timely completion of month-end closing procedures by accurately performing reconciliations within deadlines.
  • Strengthened relationships with banking partners through consistent communication regarding account updates, inquiries, and resolutions as needed.
  • Identified and resolved discrepancies in account balances by conducting thorough research and analysis of financial data.
  • Reduced manual entry errors by implementing automated tools for data input during the reconciliation process where possible.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Input financial data and produced reports using Software.

Pharmacy Technician

Neighborhood Walmart
04.2022 - 12.2022
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Receptionist

Lilley Plumbing
08.2019 - 03.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Strengthened vendor relationships through regular communication and timely coordination of services.

Pharmacy Technician

PharMerica
06.2016 - 02.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Resolved third-party billing, computer system and customer service issues.

Pharmacy Technician

Yokosuka Naval Base
12.2013 - 04.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Pharmacy Technician

CVS Pharmacy
03.2009 - 01.2013
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.

Veterinary Technician

Cypress Point Veterinary Hospital
05.2007 - 02.2009
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.

Education

GED -

Francis Tuttle
Oklahoma City, OK
05.2010

Skills

  • Prior authorization
  • HIPAA compliance
  • Medication reconciliation
  • Immunization administration
  • Labeling accuracy
  • Medication dispensing
  • Pharmaceutical calculations
  • Sterile technique
  • Insurance billing
  • Drug interaction monitoring
  • Pharmacy law compliance
  • Compounding techniques
  • Medication storage
  • Workflow efficiency
  • Pharmacy software
  • Drug recall procedures
  • Drug expiration monitoring
  • Drug substitution
  • Controlled substance regulations
  • Problem-solving skills
  • Team collaboration
  • Answering customer questions
  • Stocking shelves
  • Prescription filling
  • Patient confidentiality
  • Drug safety
  • Confidentiality and HIPAA
  • Insurance verification
  • Receiving incoming supplies
  • Staff development
  • New hire onboarding
  • FDA drug safety guidelines
  • Regulatory compliance
  • Insurance reconciliation
  • Teamwork and collaboration
  • Customer service
  • Typing skills
  • Organizational skills

Certification

Pharmacy technician

Timeline

Outpatient Pharmacy Billing Reconciliation Technic

OU Health
05.2023 - Current

Pharmacy Technician

Neighborhood Walmart
04.2022 - 12.2022

Receptionist

Lilley Plumbing
08.2019 - 03.2022

Pharmacy Technician

PharMerica
06.2016 - 02.2020

Pharmacy Technician

Yokosuka Naval Base
12.2013 - 04.2016

Pharmacy Technician

CVS Pharmacy
03.2009 - 01.2013

Veterinary Technician

Cypress Point Veterinary Hospital
05.2007 - 02.2009

GED -

Francis Tuttle

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Courtney Izaguirre