Courtney Jackson
Little Rock,AR
Summary
Skilled Licensed Practical Nurse Supervisor experienced leading unit staff and improving operations with team approach. Skilled at overseeing patient care, performing checks and documenting actions. Excels at staff scheduling in dynamic, changing environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse Shift Supervisor
Baptist Health Medical Center
Little Rock, AR
01.2023 - Current
- Performed physical assessments, including vital signs and health history documentation.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
- Administered medications and treatments according to established protocols.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
- Maintained a safe environment by following infection control policies and procedures.
- Provided emotional support to patients dealing with illness or injury related issues.
- Assisted with admissions and discharges of patients from hospital units or long-term care facilities.
- Collected and documented vital signs to track current patient conditions.
Access Coordinator I
University of Arkansas for Medical Sciences, UAMS
Little Rock, AR
02.2021 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of patients promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Maintained schedule of class assignments to meet deadlines.
Key Holder Supervisor
Bath and Body Works, Limited Brands
Little Rock, AR
10.2017 - 02.2021
- Tracked sales data to ensure accurate inventory levels.
- Maintained a safe and secure environment within the store.
- Developed strategies to increase customer loyalty and retention.
- Ensured compliance with all company policies and procedures.
- Resolved customer complaints in a timely manner.
- Performed daily cash management duties including deposits, audits.
- Analyzed weekly sales reports to identify trends or issues.
- Developed effective staff schedules that maximized productivity.
- Implemented loss prevention measures to protect against theft and fraud.
- Managed employee attendance records and monitored adherence to policy.
- Assisted customers in locating products throughout the store.
- Supported the Store Manager in daily operations activities as needed.
- Created promotional displays that increased visibility of merchandise.
Assistant
Feed First America
Little Rock, AR
09.2014 - 10.2017
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Coordinated repairs for office equipment to keep equipment functional and running.
Restaurant Hostess
Mellow Mushroom Pizza
Little Rock, AR
01.2014 - 07.2014
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Greeted guests and gathered information to seat groups or place on waitlist.
Education
Associate Degree in Nursing - Nursing
University of Arkansas At Little Rock
Little Rock, AR05-2024
Licensed Practical Nursing Certificate - Nursing
Baptist Health College
Little Rock, AR12-2022
Associate of Arts -
University of Arkansas At Little Rock
Little Rock, AR12-2022
High School Diploma -
Little Rock Central High School
Little Rock, AR05-2015
Skills
- Shift Scheduling
- Care Planning
- Vital Signs Monitoring
- HIPAA Compliance
- Documentation
- Adaptability and Flexibility
- Effective Communication
- Team Collaboration
- Multitasking
- Problem-Solving Abilities
- Reliability
- Active Listening
- Professionalism
Affiliations
- Frequent volunteer at the AR Food Bank to provide time to give back to the community and the less fortunate
Accomplishments
- Student of the Year award in the Licensed Practical Nurse program
Certification
- Licensed Practical Nurses
- AHA BLS Certified
Timeline
Licensed Practical Nurse Shift Supervisor
Baptist Health Medical Center
01.2023 - Current
Access Coordinator I
University of Arkansas for Medical Sciences, UAMS
02.2021 - 12.2021
Key Holder Supervisor
Bath and Body Works, Limited Brands
10.2017 - 02.2021
Assistant
Feed First America
09.2014 - 10.2017
Restaurant Hostess
Mellow Mushroom Pizza
01.2014 - 07.2014
Associate Degree in Nursing - Nursing
University of Arkansas At Little Rock
Licensed Practical Nursing Certificate - Nursing
Baptist Health College
Associate of Arts -
University of Arkansas At Little Rock
High School Diploma -
Little Rock Central High School
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