Courtney Jackson
Fort Worth
Summary
Professional eligibility specialist with comprehensive experience in client assessment and resource allocation. Known for strong team collaboration and results-driven approach. Skilled in effective communication and adaptable to changing needs.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Eligibility Counselor
Eligibility Consultant Inc
03.2022 - Current
- Utilized effective time management strategies to balance competing priorities while consistently meeting deadlines.
- Adapted quickly to changes in policy or procedure by staying abreast of updates within the field of social services.
- Developed customized case plans for each client based on individual needs and circumstances, promoting self-sufficiency and independence.
- Efficiently managed caseloads, ensuring all clients received prompt attention and assistance throughout the application process.
- Established strong relationships with community partners to facilitate referrals for additional support services as needed.
- Performed eligibility assistance, case management, referrals or related function.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Complied with department, organization and government policies and procedures.
- Assisted clients in completing required forms and documentation, improving the accuracy and efficiency of submissions.
- Educated clients on available resources and support services, empowering them to make informed decisions about their benefits options.
- Enhanced client satisfaction by providing thorough eligibility screenings and assessments.
- Achieved high levels of customer satisfaction through attentive listening skills and personalized guidance regarding benefits eligibility.
- Uploaded and submitted verification documents and completed applications.
- Conducted in-depth interviews with clients to gather necessary information for determining benefit eligibility.
- Maintained up-to-date knowledge of federal, state, and local regulations related to benefits programs.
- Monitored program performance using data analysis tools to identify areas for improvement or enhancement of services provided.
- Improved team productivity by sharing best practices and offering constructive feedback during staff meetings.
- Streamlined the application process for clients, resulting in faster benefit approvals.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Developed and maintained accurate records of programs and services.
- Monitored progress towards service plan goals.
Customer Service Field Techician Support
ADT Security
01.2020 - 12.2021
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Calibrated new and existing equipment for optimal performance.
- Utilized safety practices with no complaints or accidents.
- Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
- Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
- Enhanced security measures, significantly reducing risk of data breaches and cyber attacks.
- Spearheaded adoption of remote monitoring tools, enhancing ability to preemptively address system issues.
Warehouse Operations Associate
GoPuff
11.2020 - 02.2021
- Contributed to increased productivity through effective collaboration with team members and supervisors on daily tasks.
- Collaborated closely with other departments such as purchasing, production and sales teams in order to resolve any potential issues related to stocking or availability.
- Participated actively in weekly team meetings, sharing ideas and suggestions for continuous improvement opportunities.
- Streamlined warehouse processes by implementing efficient inventory management systems.
- Enhanced order fulfillment accuracy by conducting regular audits and addressing discrepancies promptly.
- Optimized space utilization with strategic planning, allowing for improved storage capacity and organization.
- Facilitated seamless communication between departments to ensure timely delivery of goods to customers.
- Managed and updated all relevant documentation related to warehouse operations, ensuring compliance with company policies and regulatory requirements.
- Assisted in reducing overall operational costs by identifying areas of inefficiency and suggesting improvements.
- Aided in scheduling deliveries with carriers to minimize delays and improve customer satisfaction rates.
- Maintained accurate inventory records, ensuring stock levels were up-to-date and available for order fulfillment.
- Trained new hires on warehouse procedures, promoting a consistent approach to operations across the team.
- Increased workplace safety by enforcing proper handling techniques and maintaining a clean, organized environment.
- Conducted routine maintenance checks on all warehouse equipment and tools which led to reduced downtime due to malfunctions.
- Expedited order processing times through accurate picking, packing, and staging of products for shipment.
- Assisted in annual physical inventories that ensured accurate count data was reported to management.
- Reduced shipping errors by meticulously cross-checking invoices with actual shipments.
- Operated various warehouse equipment safely and efficiently, including forklifts, pallet jacks, and hand trucks.
- Supported quality control measures by inspecting incoming shipments for damage or discrepancies before accepting them into inventory.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Strapped items down over protective padding to secure throughout transportation.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Managed warehouse operations and verified proper shipment procedures.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Consistently lifted materials weighing as much as [Number] pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Moved furniture and boxes using utility dolly and truck ramp.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assembled pallets and crates for secure transportation of materials.
Education
Everman Joe C. Bean
Everman,TxNo Degree - Nursing
Weatherford College
Weatherford, TX12-2027
Skills
- Verbal communication
- Microsoft office
- Motivational interviewing
- Follow-up skills
- Disability awareness
- Interviewing techniques
- Effective communication skills
- Documentation and paperwork
- Data entry
- Appointment scheduling
- Medicaid
- Eligibility procedures
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Certification
- CPR License - 2025
Timeline
Eligibility Counselor
Eligibility Consultant Inc
03.2022 - Current
Warehouse Operations Associate
GoPuff
11.2020 - 02.2021
Customer Service Field Techician Support
ADT Security
01.2020 - 12.2021
Everman Joe C. Bean
No Degree - Nursing
Weatherford College
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