Courtney Jackson

A customer care representative at, a company that specializes in accounts payable and payment automation solutions, typically performs duties focused on providing support and assistance to clients using them software and services.

- respond to customer inquiries via phone, email, or chat

- troubleshoot technical and procedural issues related to Avidxchange's platform (invoice processing, payment automation.

- guide users through system functionalities and assist in problem solving.

To retain existing customers by addressing their concerns, resolving service issues, and offering tailored solutions or promotions to prevent cancelations.

- issue resolutions

Handle billing inquiries, technical issues, and service complaints effectively to improve customer satisfaction

- product and service knowledge

Maintain strong knowledge of Spectrums products, services, packages to customers to incentivize continued service.

• Assist in the implementation of billing software standards and regional reports.
• Understand the different house creation processes that vary by market.
• Understanding of order entry processes.
• Maintain established SLA’s for both residential and commercial house build requests.
• Apply proper house values during the house creation process.
• Ability to interpret engineering design maps used to accurately determine serviceability.
• Perform daily, weekly and monthly house maintenance QC checks, and other data governance tasks.
• Facilitate change request tickets from end users that require specific house values be updated on existing accounts.

• Responsible for establishing and maintaining a professional and positive relationship for Charter Communication customers.
• Handled collections.
• Assisted with payment and billing inquiries.
• Met 100 % matrix goals that's required of me.
• Send out duplicate bills.
• Navigated multiple systems including CRM, People Soft, Kronos, Gateway experience.
• Set up new lines of business on existing accounts.

• Performed routine operational duties related to residential, construction and commercial mortgage loans in compliance with the Bank's policies, procedures and related laws and regulations.
• Reviewed loan files for correct forms, completed forms, policy compliance, and regulatory compliance.
• Communicated with closers and loan officers concerning review process and requirements.

• Organized confidential files, performed data entry and maintained accurate records.
• Provided customer service to internal and external clients as needed.
• Assisted with Post Closing stipulations.
• Assigned roles-based security levels for personnel to access vendor software.
• Scheduled and deployed questionnaires and track the overall assessment status and overdue questionnaire responses.

• Dispatched timely and efficient customer installation and trouble service assignments, using electronic dispatch equipment.
• Responded to customer service requests by prioritizing and dispatching work orders to installation and/ or service technicians.
• Ensured that daily routes meet drive time, on-time guarantee, productivity and skill set Monitored technician's work order status and adjusts throughout the day.
• Maintained regular contact with technicians to provide support or adjust service levels based on customer calls.
• Placed outbound calls to customers both pre-and post-service

• Managed nearly 500 inbound calls for customer sales, service, and installation for Time Warner Cable services.
• Provided navigation and other on-line support to installation crews to ensure accurate and quality completion of service requests.