Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
Generic

Courtney James-smith

AK

Summary

Proactive, reliable and multi-talented with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities. Goal oriented and self driven to only achieve the best possible in every position. Constant strive to always achieve 100% performance and improve efficiency.

Overview

20
20
years of professional experience

Work History

Grounds Inspector

Jl Properties
07.2023 - Current
  • Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
  • Ensured compliance with housing regulations through meticulous attention to detail during inspections.
  • Maintained accurate records of all inspections, enabling timely follow-up actions.
  • Conducted regular re-inspections to ensure continued compliance with established codes and guidelines.
  • Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful Mail deliveries and citations.

Work Order Clerk

Jl Properties
07.2020 - 07.2023
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues related to orders.
  • Streamlined administrative processes by implementing efficient filing and organizational systems.
  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Facilitated employee training sessions that focused on relevant skills development for office procedures or software applications usage improvement.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created multiple work orders for 3200 residents here on the military base in a small understaffed department.
  • Processed and input all jobs from emergency calls to scheduled appointments.
  • Developed strong working relationships with internal teams across functional areas through proactive outreach efforts aimed at understanding specific needs.
  • Provided exceptional support during periods of high workload by staying late or arriving early when necessary, demonstrating a commitment to team success.

Admin Clerk

Advanced Flooring Solutions
07.2018 - 05.2020
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Enhanced communication within the organization by managing internal newsletters and announcements.
  • Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
  • Supported coordination of benefits open enrollment activities and process.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
  • Reduced order processing time by effectively coordinating with team members to pack and deliver quickly.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Executed visual merchandising strategies to attract customers and drive sales.

Cook/Driver/Marketing

907Wingman
02.2017 - 06.2018
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Collaborated with the management team to develop new menu items based on customer feedback and preferences.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed opening and closing shift kitchen tasks.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Installed Sales Coordinator

Lowes
01.2014 - 01.2017
  • Enhanced customer satisfaction by efficiently managing and coordinating the installation process for various products.
  • Streamlined communication between clients, vendors, and internal departments to ensure timely project completion.
  • Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain client satisfaction.
  • Reduced order errors by implementing strict quality control measures throughout the entire coordination process.
  • Liaised with warehouse personnel regularly to ensure adequate inventory levels were maintained in preparation for upcoming projects.
  • Assisted with employee training and coaching in Installed Sales program.

Department Manager

Lowes
01.2012 - 01.2014
  • Reduced operational costs through effective budget management and resource allocation.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Demonstrated proficiency in operating various types of heavy equipment, including Counterbalances, forklifts and order pickers.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Adhered strictly to OSHA regulations for safe forklift operation, minimizing the risk of accidents and promoting a secure work environment.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.

CSA

Lowes
02.2010 - 01.2012
  • Increased sales through effective product recommendations and upselling techniques.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a clean and organized store environment for optimal customer experience.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Collaborated with team members to achieve monthly sales targets and improve overall store performance.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Stayed up-to-date with industry trends, ensuring relevant products were stocked to meet changing consumer demands.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Bagger/Barista/Floral

Carrs Safeway
01.2004 - 01.2006
  • Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Provided excellent customer service by addressing inquiries and assisting with locating products.
  • Collaborated with team members to maintain adequate stock levels on the sales floor.
  • Demonstrated flexibility in scheduling, adapting to various shifts as needed to support the store''s operational needs.

Education

High School Diploma -

South Anchorage High School
Anchorage, AK

Skills

    • Quality Control
    • Inspection Reporting
    • Training and Mentoring
    • Clean Driving Record
    • Organizational skills
    • Problem-solving abilities
    • Adaptability
    • Time management
    • Customer service
    • Computer literacy
    • Data analysis
    • Ethics and integrity
    • Attention to detail
    • Continuous improvement
    • Teamwork abilities
    • Performance Monitoring
    • OSHA Compliance
    • Word Processing
    • Strong Work Ethic
    • Forklift Operation
      • Warehouse Operations
      • Valid Drivers License
      • Safety Awareness
      • Paperwork Processing
      • Complaint Resolution
      • Report Generation
      • Call Management
      • Data Entry
      • Call Center Experience
      • Spreadsheets
      • Payment Processing
      • Complaint Handling
      • Active Listening
      • Administrative Support
      • Microsoft PowerPoint
      • Research
      • Clerical Support
      • Microsoft Outlook
      • Live Chat Support
      • Multi-Line Phone Talent

Accomplishments

    -Sales awards for the counter for Bali blinds during my time as a manager in the home decor department. Through the help of my team and sales specialist we were able to be recognized on a national level for their company.

    -Forklift certifications through lowes

Affiliations

  • Cooking/Baking
  • Learning new things to better myself
  • Playing on computers/learning new tech
  • Photography/Art/Video editing
  • Learning new languages

Languages

French
Elementary
Spanish
Elementary

References

References available upon request.

Timeline

Grounds Inspector

Jl Properties
07.2023 - Current

Work Order Clerk

Jl Properties
07.2020 - 07.2023

Admin Clerk

Advanced Flooring Solutions
07.2018 - 05.2020

Cook/Driver/Marketing

907Wingman
02.2017 - 06.2018

Installed Sales Coordinator

Lowes
01.2014 - 01.2017

Department Manager

Lowes
01.2012 - 01.2014

CSA

Lowes
02.2010 - 01.2012

Bagger/Barista/Floral

Carrs Safeway
01.2004 - 01.2006

High School Diploma -

South Anchorage High School

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Courtney James-smith