Courtney Janvrin

• Provided guidance and advice on loan options to customers.
• Developed customized financial plans for clients based on their individual needs.
• Monitored customer accounts, including payments, delinquencies, and other activities.
• Verified customer information for accuracy and completeness in loan applications.
• Maintained detailed records of all loan transactions from origination to closure.
• Assisted customers with questions or issues related to their existing loans or loan applications.

• During my time with Cornerstone staffing I was placed at Mercedes Benz Financial Services and worked as a loan advisor there. I was working accounts for the leased vehicles. I took payments on accounts, and discussed with the lease holder about their vehicles. At the end of their lease the lease holder could refinance the vehicle and continue to make payments on it to purchase it or they could trade it in for another vehicle (either another mercedes or any other vehicle of their choosing). I would work with the customers to help them file any paperwork needed at the end of their lease to help them out.
• Negotiated payment plans with customers to ensure timely repayment of debt.
• Processed payments through various methods such as credit cards or online banking transactions
• Maintained accurate records of all customer contact attempts and account updates in the database system.
• Adhered to company policies and applicable laws while collecting debts from customers.

• I worked 3rd party accounts that were purchased from other companies. I was to work with the account holders to get these paid off so that they could be removed from the customers credit report. I was required to take credit card or debit card payments to resolve the debts. I worked in the system of Lariat.
• 
  
• Researched customer accounts for any discrepancies or outstanding payments.
• Negotiated payment plans with customers to ensure timely repayment of debt.
• Conducted skip-tracing activities to locate delinquent customers.

• Researched customer accounts for any discrepancies or outstanding payments.
• Negotiated payment plans with customers to ensure timely repayment of debt.
• Processed payments through various methods such as credit cards and online banking transactions.
• Maintained accurate records of all customer contact attempts and account updates in the database system.
• Adhered to company policies and applicable laws while collecting debts from customers.

I worked a specific assigned region of accounts to collect on past due accounts. I took calls from customers as well as from the field. The calls from the field could be information about payments that they picked up or for them to discuss an account for a release code. Other inbound calls were from accounts all over the country, not specific to my assigned region. We worked in JDEdwards for collections.

I was hired on as a full time employee at this time.

• Researched customer accounts for any discrepancies or outstanding payments.
• Negotiated payment plans with customers to ensure timely repayment of debt.
• Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
• Conducted skip-tracing activities to locate delinquent customers.
• Processed payments through various methods such as credit cards and online banking.

• I was required to make 200 dials a day on accounts 10 to 75 days past due to obtain payment for sponsorship orders on spirit items for high schools local to the business. Also during my employment with Allgoods I worked in two other departments to assist them with their work load. I worked with the sales force to help them with verifying orders. I also worked with the art department to get the approval for the art work to be placed on the sponsorship items.
• 
  

I was assigned to work for Farmer Brothers Coffee as a collector.

I worked a specific assigned region of accounts to collect on past due accounts. I took calls from customers as well as from the field. The calls from the field could be information about payments that they picked up or for them to discuss an account for a release code. Other inbound calls were from accounts all over the country, not specific to my assigned region. We worked in JDEdwards for collections.

• Researched customer accounts for any discrepancies or outstanding payments.
• Negotiated payment plans with customers to ensure timely repayment of debt.

• I was required to have 185 activities on a daily basis. I had several accounts in my queue that I had to work on a monthly basis based on their contractual status. I was required to get my queue to a certain percentage on a monthly basis. Based on what my queue finished the month at was what my bonus was going to be.
• Researched customer accounts for any discrepancies or outstanding payments.
• Negotiated payment plans with customers to ensure timely repayment of debt.

• I was to make 30 outbound calls daily on past due accounts, take incoming calls from customers, work e mail from the sales field and customers. In the beginning we worked in a system called PowerTerm, which was created by the IT department of Allied Electronics. Two years before I left they transitioned to SAP.
• Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
• Maintained accurate records of all customer contact attempts and account updates in the database system.
• Researched customer accounts for any discrepancies or outstanding payments.