Summary
Work History
Education
Skills
Timeline
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Courtney Jenkins

North Charleston,SC

Summary

Dynamic and dedicated professional with a proven track record at Five Guys, excelling in cash handling and espresso machine operation. Known for enhancing customer satisfaction through proactive service and effective problem-solving. A reliable team leader who fosters collaboration and maintains high cleanliness standards, ensuring a welcoming café environment.

Work History

Care Member

Five Guys
  • Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
  • Adapted quickly to menu changes, mastering new recipes and ingredients for a diverse range of offerings.
  • Operated espresso machines proficiently, delivering expertly crafted beverages to customers'' specifications.
  • Maintained a clean and inviting café environment, contributing to an enjoyable customer experience.
  • Developed strong relationships with local suppliers for reliable delivery schedules and competitive pricing on in-demand items.
  • Enhanced customer satisfaction by providing prompt and friendly service.
  • Monitored store displays regularly for visual appeal and proper merchandising according to company guidelines.
  • Collaborated with team members to improve overall efficiency and productivity during peak hours.
  • Trained new employees on café policies, procedures, and drink preparation methods for seamless integration into the team.
  • Resolved customer complaints promptly and professionally, turning negative experiences into positive outcomes.
  • Organized special events such as open mic nights or poetry readings, fostering community engagement within the café space.
  • Increased repeat business through exceptional interpersonal skills and attentive listening to customer preferences.
  • Assisted in inventory management, ensuring adequate stock levels while minimizing waste.
  • Contributed to social media marketing efforts, showcasing daily specials and promoting events to increase foot traffic.
  • Mastered various coffee brewing techniques for consistent quality and flavor profiles.
  • Streamlined order-taking processes by implementing efficient queue systems during high-volume periods.
  • Consistently met or exceeded sales goals through upselling strategies and engaging product demonstrations.
  • Implemented cost-saving measures in daily operations, reducing overhead expenses without sacrificing quality or service standards.
  • Managed food preparation tasks efficiently, adhering to strict health and safety guidelines for optimal quality control.
  • Collaborated closely with kitchen staff to ensure timely completion of food orders while maintaining accurate communication between front-of-house and back-of-house operations.

Crew Member Team Leader

Bojangles' Famous Chicken 'n Biscuits
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
  • Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
  • Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
  • Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
  • Used variety of hand and power tools to complete tasks.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Loaded and unloaded materials onto trucks and trailers.
  • Prepared contracts and negotiated revisions, changes and additions to agreements with suppliers, clients and subcontractors.
  • Set performance goals for individual team members and created reward systems and contests.
  • Studied building plans and inspected structures to assess material and equipment needs.
  • Facilitated disciplinary action when necessary.
  • Met construction budgets by monitoring project expenditures, identifying variances and implementing corrective actions.

Education

Oceanside Colligate Academy
Mt. Pleasant, SC

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Food safety
  • Food preparation
  • Maintaining equipment
  • Cash handling proficiency
  • Espresso machine operation
  • Barista expertise
  • Creativity in presentation
  • Menu memorization
  • Team player
  • Problem-solving
  • Friendly and outgoing
  • Time management
  • Team collaboration
  • Team leadership
  • Active listener
  • Verbal and written communication
  • Decision-making
  • Opening and closing duties
  • Order taking

Timeline

Care Member

Five Guys

Crew Member Team Leader

Bojangles' Famous Chicken 'n Biscuits

Oceanside Colligate Academy
Courtney Jenkins