Summary

Overview

Work History

Education

Skills

ACHIEVEMENTS AND AWARDS

Languages

Timeline

COURTNEY JENSEN

New Port Richey,FL

Summary

Professional project specialist equipped to excel in coordinating and managing project activities. Brings strong focus on team collaboration and delivering results. Skilled in scheduling, budget management, and stakeholder communication. Reliable and adaptable, ready to meet changing project needs and ensure successful outcomes.

Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with focus on achieving objectives.

Overview

years of professional experience

Work History

Project Coordinator

A.D. Morgan

Tampa, FL

10.2025 - Current

Coordinated project schedules, ensuring timely completion of deliverables and adherence to deadlines.
Facilitated communication between cross-functional teams to streamline project workflows and enhance collaboration.
Developed and maintained project documentation, including plans, reports, and progress updates for stakeholders.
Implemented risk management strategies to identify potential issues and mitigate impacts on project timelines.
Monitored project budgets and resource allocation to ensure efficient use of company assets.
Analyzed project outcomes to inform future planning and improve overall efficiency in operations.
Kept projects on schedule by managing deadlines and adjusting workflows.
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Prepared meeting agendas and minutes for distribution and record keeping.
Created job files for each project and maintained current data in each file.
Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Maintained database and spreadsheets with accurate inventory and status.
Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Assisted with onboarding newly hired staff members and coached on task prioritization.
Tracked hours and expenses to keep project on task and within budgetary parameters.
Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.

Customer Service Team Lead

Delta Air Lines

11.2019 - 10.2025

-Managed a team of 14 customer service specialists, tracking key milestones to ensure high customer satisfaction and retention consistently achieving a top-tier customer satisfaction ratings.
-Spearheaded a successful team-building initiative that directly increased specialist performance and enhanced overall passenger satisfaction.
-Acted as the primary escalation point for at-risk customers, using negotiation and objection-handling skills to resolve issues and flag potential churn risks.
-Identified and pursued upsell opportunities by training the team on new service initiatives, successfully growing account value and enhancing the customer experience.
Led customer service team in delivering exceptional support and resolving complex passenger issues.
Trained and mentored new staff on operational protocols and customer service best practices.
Implemented process improvements to enhance efficiency and streamline customer interactions.
Collaborated with cross-functional teams to address service challenges and optimize workflows.
Monitored performance metrics to ensure adherence to quality standards and service delivery goals.
Conducted regular team meetings to discuss performance, share feedback, and promote a positive work environment.
Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
Coached new team members on service techniques and provided scoring through quality assurance program.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Social Media Coordinator (Internship)

Grace Family Church

01.2022 - 01.2023

-Developed and executed a content marketing strategy that successfully increased online traffic, engagement, and community conversations.
-Produced high-quality, engaging social media content aligned with organizational goals.
-Analyzed campaign performance, using data-driven insights to refine and improve future marketing effectiveness.

Ophthalmic Technician

Causey Eye Care

01.2017 - 01.2019

-Conducted comprehensive patient screenings, diagnostic testing, and assessments, ensuring a high standard of patient care.
-Managed clinic flow and patient scheduling to optimize efficiency and minimize wait times.
-Maintained meticulously organized and accurate patient records in full compliance with HIPAA regulations.