Courtney Jewell
Wausau,WI
Summary
Skilled in medical chart documentation, medical terminology and insurance assessments, with a proven track record in patient access scheduling and team leadership. Adept at training staff and managing schedules, ensuring smooth operations and client satisfaction. Ready to leverage expertise and coordination skills to excel in a new role supporting the team's goals.
Overview
17
17
years of professional experience
Work History
Insurance Verification Specialist
Aspirus Inc
Wausau, WI
09.2025 - 10.2025
- Learning the Insurance Verification process
- Learning how prior authorization works and which insurance companies require one
- Assessed insurance policy terms to determine patient coverage and limitations.
PATIENT ACCESS SCHEDULER-Team Lead
Aspirus Inc
US
01.2024 - 09.2025
- Learning how to complete referrals from start to finish in multiple specialties
- Training new staff to be able to work in our department in different Work Queues
- Training in imaging to be able to schedule for CT scans, Echos, Ultrasounds and Bone Density scans
- Taking minutes during staff huddle for supervisor
- Perfecting dealing with upset patients and getting the problem resolved
- Assisting co-workers with any questions regarding the referrals and any issues they are running in to
- Actively participated in team meetings and trainings related to Patient Access Scheduling services.
Respite Care Worker
iLIFE
US
04.2018 - 06.2022
- Provided assistance to families with special needs children and adults in their homes
- Organized recreational activities for respite participants such as sports, games, and arts and crafts
- Assisted with personal care tasks including grooming, dressing, bathing, and toileting
- Accompanied respite participants on outings and excursions in the community
- Developed individualized daily plans of activities for respite participants based on their interests and abilities
- Monitored respite participant's health status by observing physical condition and behavior
- Administered medication to respite participants according to prescribed instructions from physicians or other medical professionals
- Assisted with meal preparation, grocery shopping, laundry services, and light housekeeping duties for families
- Ensured a safe environment while providing supervision of respite participants at all times
- Provided transportation to appointments or social events when necessary
- Collaborated with other members of the healthcare team to ensure that appropriate care is delivered to each participant
- Attended meetings with family members regarding progress of plan of care for the respite participant
- Educated family members on available resources in the community related to support for individuals with special needs
- Implemented positive behavioral interventions when needed during interactions with respite participants
- Responded promptly to emergency situations involving the safety or well-being of the individual being served
- Participated in training sessions related to safety procedures, first aid techniques, and crisis intervention strategies
- Engaged in leisure activities such as music therapy, art therapy, pet therapy, as part of treatment plan for individual being served
- Adhered strictly to confidentiality guidelines regarding information pertaining to individuals receiving services
- Assisted patients with hygiene, diet, and mobility practices
- Assisted ill, disabled, and elderly clients by providing companionship, comfort, and medicine
- Assessed client physical, mental, and emotional conditions as well as vital signs
- Built strong and trusting rapport with clients and loved ones
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities
- Contributed to case reviews of client status and progress
Respite Care Worker
Consumer Direct Care Network Wisconsin
US
02.2018 - 06.2022
- Provided assistance to families with special needs children and adults in their homes
- Organized recreational activities for respite participants such as sports, games, and arts and crafts
- Assisted with personal care tasks including grooming, dressing, bathing, and toileting
- Accompanied respite participants on outings and excursions in the community
- Developed individualized daily plans of activities for respite participants based on their interests and abilities
- Monitored respite participant's health status by observing physical condition and behavior
- Administered medication to respite participants according to prescribed instructions from physicians or other medical professionals
- Assisted with meal preparation, grocery shopping, laundry services, and light housekeeping duties for families
- Ensured a safe environment while always providing supervision of respite participants
- Provided transportation to appointments or social events when necessary
- Collaborated with other members of the healthcare team to ensure that appropriate care is delivered to each participant
PERSONAL CARE WORKER
INNOVATIVE SERVICES Inc.
US
09.2015 - 02.2018
- Worked in a group home setting as well as the children's program.
- Cleaned and sanitized client living areas on a regular basis.
- Maintained accurate documentation of client care services provided daily.
- Observed safety protocols when providing personal care services to clients.
- Assisted clients with mobility issues using wheelchairs, walkers, canes.
- Performed light housekeeping duties such as laundry and changing bed linens.
- Answered patient calls promptly and assisted them with requests as necessary.
- Encouraged patients to adhere to treatment plans prescribed by healthcare professionals.
- Collaborated with members of the interdisciplinary team including physicians, nurses, therapists and social workers regarding patient care.
- Acted as an advocate for patients' rights within the healthcare system.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Reported concerns to nurse supervisor to promote optimal care.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Completed scheduled patient check-ins and progress reports for clients.
PERSONAL CARE WORKER and HOUSE LEAD
OPPORTUNITY INC.
US
06.2008 - 05.2015
- Assisted clients with various activities of daily living, such as bathing, grooming, and toileting.
- Provided companionship to elderly or disabled individuals in their homes or other residential facilities.
- Transported clients to medical appointments, errands, and social events.
- Administered medications to clients in accordance with physician instructions.
- Monitored client health conditions and reported any changes to the appropriate personnel.
- Provided emotional support and encouragement to assist clients with coping with physical or mental disabilities.
- Organized recreational activities for clients such as games, movies, outings.
- Cleaned and sanitized client living areas on a regular basis.
- Maintained accurate documentation of client care services provided daily.
- Observed safety protocols when providing personal care services to clients.
- Assisted clients with mobility issues using wheelchairs, walkers, canes.
- Answered patient calls promptly and assisted them with requests as necessary.
- Encouraged patients to adhere to treatment plans prescribed by healthcare professionals.
- Developed individualized service plans based on each client's needs and preferences.
- Collaborated with members of the interdisciplinary team including physicians, nurses, therapists and social workers regarding patient care.
- Acted as an advocate for patients' rights within the healthcare system.
- Engaged with patients and families to provide emotional support and daily living instruction.
- On-Call monthly covering call-ins, open shifts and needed coverage for the homes in Wausau, WI.
- Monthly filing, paperwork for the house that I ran.
- Scheduling outings and activities for the clients in the house.
- Maintained a monthly and yearly cleaning and maintenance schedule.
- Kept track of client's monthly allowance as well as the house budget.
Education
ASSOCIATES DEGREE - Veterinary technology
globe university
rothschild, wi03-2012
Skills
- Medical Chart Documentation
- Needs Assessment
- Family Member Training
- Condition Monitoring
- Infection Control
- Emergency Response
- Schedule Maintenance
- Caring Companionship
- Patient Ambulation
- Client Education
- Safety Compliance
- Housekeeping
- Records Management
- Time Management
- Clear Communication
- Filing and Data Archiving
- Attentive to People
- Convalescence Support
- Progress Tracking
- Injury Prevention
- Physical Therapy
- Supportive Personality
- Laptop and Tablet Operation
- Documentation and Recordkeeping
- Client Satisfaction
- Meal Planning and Preparation
- Schedule Management
- Fast Learner
- Medication Administration
- Staff Collaboration
- Service Documentation
- Coordination Skills
- Decision-Making
- Critical Thinking
- EPIC work system
PROFILES
Highly motivated and adaptable individual with exceptional interpersonal skills and a strong work ethic. Skilled in multitasking, time management, and customer service. Adept at working effectively unsupervised and quickly mastering new skills. Committed to giving every customer a positive and memorable experience.
Timeline
Insurance Verification Specialist
Aspirus Inc
09.2025 - 10.2025
PATIENT ACCESS SCHEDULER-Team Lead
Aspirus Inc
01.2024 - 09.2025
Respite Care Worker
iLIFE
04.2018 - 06.2022
Respite Care Worker
Consumer Direct Care Network Wisconsin
02.2018 - 06.2022
PERSONAL CARE WORKER
INNOVATIVE SERVICES Inc.
09.2015 - 02.2018
PERSONAL CARE WORKER and HOUSE LEAD
OPPORTUNITY INC.
06.2008 - 05.2015
ASSOCIATES DEGREE - Veterinary technology
globe university