Courtney Johnson
Ruston,LA
Summary
Professional with strong organizational and time-management skills, well-prepared for operational roles. Demonstrates focus on team collaboration, adaptability to changing needs, and results-driven approach. Skilled in process optimization, inventory management, and effective communication, ensuring smooth daily operations. Known for reliability and ability to support team goals efficiently.
Overview
4
4
years of professional experience
Work History
Operations Assistant Store Manager
Lowe's
06.2024 - Current
- Enforced company safety initiatives to create a culture of safety within the store.
- Have four direct reports. Front End, Back End and two Night Operations Department Supervisors. They have a combined forty five directs reports.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Assisted in recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into team.
- Ensured compliance with city and state regulations, conducting monthly fire inspections and quarterly rack inspections for safety.
Department Supervisor
Lowe's
08.2023 - 06.2024
- Supervised a team of five Sales Specialists and three Customer Service Associates in the Appliances, Cabinets, and Millworks departments
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Led team to surpass individual sales goals and department objectives
- Implemented strategies to drive performance and increase overall department success
- Fostered a collaborative and motivated work environment to enhance team productivity
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Millwork Sales Specialist
Lowe's
06.2023 - 08.2023
- Leveraged extensive product knowledge to articulate the benefits and features of millwork products to customers, leading to boosted sales figures
- Cultivated and nurtured strong client relationships to pinpoint potential projects and generate valuable leads
Back End Clerk
Lowe's
12.2021 - 06.2023
- Resolved discrepancies in purchase orders and invoices through effective communication with vendors and meticulous cross-referencing of data
- Processed damaged and defective products to secure vendor credits or facilitate repairs for resale
- Streamlined returns processing for faster customer refunds, managed product inspections, and coordinated with manufacturers on warranty claims.
- Established strong relationships with vendors, facilitating smooth communication for effective resolution of return-related issues.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Supported sustainability efforts by spearheading recycling programs for discarded packaging materials within the warehouse environment.
- Managed the disposal of non-salvageable items in compliance with environmental regulations, reducing the company''s ecological footprint.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH12-2024
Skills
- Detail-oriented approach
- Accurate inventory tracking
- Logistics coordination
- Vendor management
- Operational efficiency
- Inventory management
- Work Planning and Prioritization
- Talent acquisition and employee training
- Performance monitoring
Timeline
Operations Assistant Store Manager
Lowe's
06.2024 - Current
Department Supervisor
Lowe's
08.2023 - 06.2024
Millwork Sales Specialist
Lowe's
06.2023 - 08.2023
Back End Clerk
Lowe's
12.2021 - 06.2023
Bachelor of Science - Operations Management
Southern New Hampshire University
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