Courtney Johnson
Henderson,Nv
Summary
Accomplished, growth-focused individual with 8+ years of dynamic customer service experience across multiple industries. Strong communication skills, and a genuine love for working with people. Good at carrying out mathematical calculations. With a steadfast commitment to customer service excellence to enhance the customers experience, maximize satisfaction, achieve/ exceed goals, and increase business revenue.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
USSA
Las Vegas, NV
03.2022 - Current
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Analyzed and verified financial information to ensure accuracy of application data.
Jewelry Sales Associate
Gulten Dye Jewelry
Las Vegas, NV
06.2019 - 02.2022
- Provided excellent customer service, advised customers on the selection of products based on their needs and preferences.
- Engaged in suggestive selling techniques to increase sales volume.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
Receptionist
Titan Metal Buildings
Parker, AZ
07.2016 - 06.2019
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Professional Cleaner
Kathy’s Personal Touch Cleaning Services
Parker, AZ
02.2014 - 05.2019
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
- Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
Education
Bachelor of Arts - Early Childhood Special Education
University of Nevada- Las Vegas (UNLV)
Las Vegas, NVAssociate of Arts - Early Childhood Special Education
College of Southern Nevada (CSN)
Las Vegas, NV05-2020
Skills
- Customer Service Excellence
- Communication Skills
- Team Leader
- Patience
- Multitasking
- Problem-solving
Communication Skills
Excellent written communication skills, Confident, articulate, and professional speaking abilities (and experience), Empathic listener and persuasive speaker, Writing creative or factual, Speaking in public, to groups, or via electronic media
References
Available upon request
Timeline
Customer Support Specialist
USSA
03.2022 - Current
Jewelry Sales Associate
Gulten Dye Jewelry
06.2019 - 02.2022
Receptionist
Titan Metal Buildings
07.2016 - 06.2019
Professional Cleaner
Kathy’s Personal Touch Cleaning Services
02.2014 - 05.2019
Bachelor of Arts - Early Childhood Special Education
University of Nevada- Las Vegas (UNLV)
Associate of Arts - Early Childhood Special Education
College of Southern Nevada (CSN)