Courtney Johnson
Guyton,GA
Summary
Client-centric professional with excellent communication skills. Ableto assess clients needs and complete services with in scheduled time. Dedicated to meeting and exceeding clients expectations, ensuring a positive experience. Specializing in hair removal and hyperpigmentation with great attention to detail. Proficient in time management and building relationships with clients.
Overview
10
10
years of professional experience
Work History
Veteran’s Administration Certifying Official
Advanced Aesthetics Academy
Bluffton, SC
04.2022 - Current
- Developed and implemented efficient systems and processes to enhance classroom training
- Conducted hands-on training sessions of all esthetic services while ensuring strict adherence to safety standards
- Managed waxing and hair removal training
- Led the onboarding and training of new employees, fostering a knowledgeable team
- Managed academic affairs, including oversight of student discipline and adherence to policies
- Served as School Certifying Official, handling all Veteran Affairs situations on behalf of students.
Customer Service/ Local Dispatch Coordinator
US Services LLC
Savannah, GA
01.2017 - 12.2021
- Coordinated local dispatch operations, ensuring efficient communication with city drivers
- Handled large volume of incoming customer inquiries via phone and emails daily, ensuring timely resolution
- Received and resolved, within established guidelines, customer questions and concerns
- Excelled in a fast-paced environment by independently prioritizing and solving problems
- Scheduled quality appointments with customers through proactive outbound calling.
Safety Coordinator
Eagle Systems
Savannah, GA
10.2014 - 06.2017
- Conducted post-accident investigation and prepared report identifying possible accident causes and hazards
- Collaborated with district operations to establish and uphold safety standards
- Implemented process improvement strategies to enhance operational efficiency.
Education
Hair Removal - Brazilian Waxing Certification
Milady
Online Certificate in Aesthetics -
Advanced Aesthetician Academy
Bluffton, SC04.2023
General Studies Hospitality Management -
Savannah Technical College
Savannah, GA12.2020
Skills
- State licensed esthetician
- Superior attention to detail
- Client consultation abilities
- Professional Demeanor
- Hair Removal
- Eyelash and Eyebrow Tinting
Timeline
Veteran’s Administration Certifying Official
Advanced Aesthetics Academy
04.2022 - Current
Customer Service/ Local Dispatch Coordinator
US Services LLC
01.2017 - 12.2021
Safety Coordinator
Eagle Systems
10.2014 - 06.2017
Hair Removal - Brazilian Waxing Certification
Milady
Certificate in Aesthetics -
Advanced Aesthetician Academy
General Studies Hospitality Management -
Savannah Technical College