Courtney Johnson
Grand Bay,AL
Summary
Dynamic manager with a proven track record at Bojangles', excelling in staff training and development while enhancing customer satisfaction. Skilled in inventory management and scheduling, I foster a motivated team culture that drives operational success. Committed to achieving goals through effective decision-making and a strong customer service focus.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager on Duty
Bojangles'
03.2020 - Current
- Supervised daily operations to ensure compliance with company standards and local regulations.
- Implemented efficient inventory management practices to minimize waste and optimize stock levels.
- Coordinated staff schedules to ensure adequate coverage during peak hours and special events.
- Resolved conflicts among staff members to promote a harmonious work environment.
- Monitored service quality and addressed performance issues to maintain high customer satisfaction.
- Conducted training sessions to enhance employee skills and improve overall team performance.
- Ensured adherence to safety protocols by conducting regular inspections and staff training.
- Facilitated effective communication between management and staff to align team goals.
- Streamlined reporting processes to improve accuracy and timeliness of operational data.
- Engaged with customers to gather feedback and identify areas for service improvement.
- Fostered a positive team culture by recognizing employee achievements and encouraging collaboration.
CNA
Arabella Rehabilitation and Rehab
07.2014 - 02.2019
- Provided personal care assistance to patients, ensuring comfort and dignity during daily activities.
- Documented patient conditions and care delivered accurately in medical records for effective communication.
- Supported patient mobility by assisting with transfers and ambulation, enhancing independence.
- Communicated essential patient updates to healthcare team members to ensure coordinated care.
- Ensured patient safety by adhering to hygiene and sanitation standards in all care procedures.
- Responded promptly to emergency situations, employing basic life support techniques as necessary.
- Monitored vital signs including temperature, pulse, and blood pressure, reporting changes to nursing staff.
- Assisted patients with grooming tasks, fostering a sense of personal hygiene and self-esteem.
- Participated in patient rehabilitation activities, encouraging progress and participation in care plans.
- Maintained a clean and organized patient environment to promote health and safety standards.
- Engaged with patients to provide emotional support, enhancing their overall well-being.
- Collaborated with nursing staff to implement care plans and address patient needs effectively.
- Educated patients and families on care routines and health management strategies for improved outcomes.
- Adapted care techniques to meet individual patient needs, demonstrating flexibility in caregiving.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associate of Applied Science - Registered Nursing
Bishop State Community College
Mobile, ALHigh School Diploma -
Alma Bryant High School
Irvington, AL05.2007
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Goal oriented
- Decision-making
- Employee motivation
Certification
Medical Assistant's License
Certified Nursing Assistant
Timeline
Manager on Duty
Bojangles'
03.2020 - Current
CNA
Arabella Rehabilitation and Rehab
07.2014 - 02.2019
Associate of Applied Science - Registered Nursing
Bishop State Community College
High School Diploma -
Alma Bryant High School