Courtney Jones
Phoenix,AZ
Summary
Proven Environmental Health and Safety Specialist with a track record of implementing risk reduction measures at Amazon Fulfillment ABE 4, significantly reducing accident rates. Expert in safety training and critical thinking, I excel in developing effective environmental health and safety initiatives and fostering cross-functional team collaboration. Achieved notable improvements in regulatory compliance and employee safety awareness. High-performing professional with substantial experience developing and implementing safety and health programs. Creates safety protocols, conducts hazard assessments and provides education. Strong knowledge of OSHA regulations and committed to promoting industrial hygiene and environmental health.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Environmental Health and Safety Specialist
Amazon Fulfillment ABE 4
Easton, PA
07.2019 - 05.2022
- Collaborated with cross-functional teams to implement risk reduction measures, minimizing potential environmental incidents.
- Developed key performance indicators for environmental health and safety initiatives, allowing for accurate tracking, measurement, and refinement of ongoing efforts.
- Assisted in the development of new policies aimed at promoting environmentally friendly operations across company facilities.
- Developed site-specific safety plans tailored to unique operational characteristics, reducing accident rates significantly.
- Improved employee awareness of environmental health and safety regulations through comprehensive training programs.
- Optimized workflow processes by establishing clear guidelines for safe equipment operation and maintenance procedures.
- Served as liaison between the organization and regulatory agencies, fostering positive relationships that facilitated efficient resolution of any issues identified during inspections or audits.
- Investigated occupational injuries or illnesses promptly, determining root causes and providing recommendations for future prevention strategies.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Streamlined regulatory compliance processes, ensuring timely submission of required reports and documentation.
- Coordinated emergency response efforts, effectively mitigating the impact of on-site accidents or incidents.
- Conducted regular audits of environmental health and safety procedures, identifying areas for improvement and implementing corrective actions.
Service Advisor
Team Tractor
Phoenix, AZ
10.2018 - 02.2019
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Documented problems and corrective actions to maintain records.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Created and maintained detailed database to develop promotional sales.
Asset Protection Coordinator
Walmart Store 1549
Phoenix, AZ
04.2016 - 08.2018
- Implemented thorough background checks on new hires, minimizing the risk of internal theft within the organization.
- Reduced losses due to theft by conducting thorough investigations and reporting incidents promptly.
- Trained employees on asset protection procedures, leading to increased staff awareness and vigilance.
- Increased efficiency in response time by creating streamlined reporting systems for incidents requiring immediate attention.
- Strengthened relationships with local law enforcement agencies, facilitating smooth communication during investigations.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports for internal and external crime, burglary, or theft.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Installed and maintained covert security equipment.
- Monitored store surveillance cameras to detect suspicious behavior.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
- Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
- Kept patrons and employees safe and from criminal activity.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Created and maintained records of security incidents and investigations.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Checked CCTV for evidence of shoplifting.
- Controlled reduction of loss inventory by protecting company assets.
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Kept up-to-date on industry trends and best practices in asset protection, applying relevant knowledge to improve existing processes.
Education
High School Diploma -
Plant City High School
Plant City, FL05.2003
Skills
- Safety Training
- Hazard Identification
- Occupational health
- Environmental Monitoring
- Incident Reporting
- Safety audits
- Personal Protective Equipment
- Accident investigation
- Lockout and tagout procedures
- Confined Space Entry
- Noise control
- Workplace inspections
- Chemical safety
- Electrical Safety
- Ergonomics Evaluation
- Machine guarding
- Chemical Handling
- First Aid Training
- Health Promotion
- Training Coordination
- Risk Assessment
- Safety program development
- Emergency response plans
- Hazardous waste management
- Electronic Medical Record Software
- Critical Thinking
- Hazardous Materials Management
Certification
- EHS - Environmental Health and Safety Professional
Timeline
Environmental Health and Safety Specialist
Amazon Fulfillment ABE 4
07.2019 - 05.2022
Service Advisor
Team Tractor
10.2018 - 02.2019
Asset Protection Coordinator
Walmart Store 1549
04.2016 - 08.2018
High School Diploma -
Plant City High School