Courtney Jones
Silver Spring,MD
Summary
Dynamic People and Process Retail Leader with diverse store, field and Support Center experience. Expertise in developing high-performing teams and implementing robust store, company systems. Proficient in Tableau and SQL, utilizing data analytics to drive operational excellence and enhance company protocols. Dedicated to building strategic relationships that support overall business success.
Overview
26
26
years of professional experience
Work History
Store Manager
Home Depot
Hyattsville, MD
12.2018 - Current
- Continued track record of meeting or exceeding store metrics.
- Developed two ready now ASM candidates for the district through coaching, training and development activities.
- Grew Pro Business and market share through strong and sustained relationships with area Pros.
Corporate Investigations Manager
Home Depot
Atlanta, Ga
07.2016 - 12.2018
- Assist in forming and developing an investigations team including writing SOP, on boarding and training 30 investigators.
- Support the Western Division in internal and higher profile external investigations.
- Maintain training and development for investigators as well as field associates.
- Develop and release case governance for the enterprise. Assist with Teradata, Tableau and exception based reporting.
District Asset Protection Manager
Home Depot
Washington, DC
02.2011 - 07.2016
- Review and analyze shrink performance, managing shrink reduction strategy.
- Identify and successfully investigate internal theft and ORC investigations throughout complex market.
- Conduct internal investigations and interviews in partnership with HR and district partners.
- Develop both hourly and salary associates in theft and shrink mitigation on a daily basis.
Operations Manager
National Crime and Punishment Museum
Washington, DC
04.2010 - 01.2011
- Responsible for all operations of 85,000 sq. ft. building.
- Ensure guest and employee safety with daily preventative maintenance and building upkeep.
- Lead and develop a team of 35 people in excellent customer service.
- Maintain payroll for staff on a weekly basis. Assist with execution of weekly national televised show.
Regional Loss Prevention Manager
Nordstrom
01.1999 - 04.2010
- Recruit, hire and train a diverse team in company values as well as investigation skills.
- Assume complete responsibility for building security, systems and safety programs.
- Investigate internal and external theft groups.
- Work with local and federal law enforcement to maximize prosecution when needed.
- Develop and maintain company loss prevention database systems.
Skills
- Tableau
- Windows Suite
- SQL
- Investigation skills
- Security systems
- Safety programs
- Loss prevention database systems
Timeline
Store Manager
Home Depot
12.2018 - Current
Corporate Investigations Manager
Home Depot
07.2016 - 12.2018
District Asset Protection Manager
Home Depot
02.2011 - 07.2016
Operations Manager
National Crime and Punishment Museum
04.2010 - 01.2011
Regional Loss Prevention Manager
Nordstrom
01.1999 - 04.2010
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