Courtney Julien
Lake Charles,US
Summary
Detail-oriented Human Resource Specialist with a strong background in healthcare administration. Notable achievements in streamlining benefits processes and enhancing employee understanding of complex programs. Committed to driving organizational effectiveness through strategic planning and regulatory compliance.
Overview
16
16
years of professional experience
Work History
Human Resource Specialist
VA Health Care System
Des Moines, United States
01.2022 - Current
- Analyze and apply federal guidelines to enhance employee benefits and compliance.
- Counsel employees on benefits, improving understanding and satisfaction.
- Train staff on federal benefits, ensuring up-to-date knowledge and application.
- Resolve complex benefits issues, fostering a supportive work environment.
- Collaborate on Worklife projects, enhancing employee engagement and well-being.
- Analyzed federal benefits data to streamline advisory processes, ensuring compliance and enhancing employee understanding.
- Facilitated cross-departmental training sessions, improving knowledge transfer and consistent application of leave policies.
- Optimized benefit program administration, leading to noticeable improvements in employee satisfaction and program efficiency.
- Provided personalized counseling on work-life balance, fostering greater employee well-being and engagement.
- Developed resources for virtual counseling, expanding access to work-life program benefits and boosting participation rates.
- Orchestrated innovative workshops, promoting employee understanding of complex benefit structures and enhancing overall program engagement.
- Managed recruitment processes for diverse healthcare roles within VA Health Care System.
- Developed and implemented employee onboarding programs to enhance new hire integration.
- Coordinated performance appraisal processes to ensure timely evaluations and feedback.
- Advised management on employee relations issues, promoting a positive workplace culture.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
Human Resource Specialist
VA Health Care System
White River Junction, United States
02.2021 - 01.2022
- Craft vacancy announcements and assessments for USA Staffing, ensuring compliance with standards.
- Facilitate weekly service line meetings to address staffing needs and legal compliance with Union.
- Evaluate applications using OPM and VA standards, ensuring candidate eligibility and qualification.
- Conduct job analyses and prepare promotion materials for effective internal placements.
- Implement pay settings and incentives, optimizing recruitment and retention strategies.
- Evaluated complex personnel policies, ensuring compliance and enhancing process efficiency across service lines.
- Facilitated cross-departmental meetings, aligning HR strategies with service line needs for cohesive operational support.
- Streamlined vacancy announcement processes using USA Staffing, improving recruitment timelines and candidate quality.
- Implemented precise pay setting procedures, optimizing salary structures and aligning with organizational talent acquisition goals.
- Maintained accurate personnel records, ensuring meticulous data entry and compliance with federal guidelines.
- Managed recruitment processes for diverse healthcare roles within VA Health Care System.
- Developed and implemented employee onboarding programs to enhance new hire integration.
- Facilitated training sessions to improve staff knowledge on policies and procedures.
- Coordinated performance appraisal processes to ensure timely evaluations and feedback.
- Maintained HRIS database, ensuring accurate employee records and data integrity.
- Advised management on employee relations issues, promoting a positive workplace culture.
- Conducted exit interviews to gather insights on employee experiences and turnover reasons.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Provided essential support to address individual HR needs of employees.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Created training materials for new hires and provided orientation sessions.
- Performed audits of payroll records to ensure accuracy of employee information.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Provided guidance to managers on disciplinary action and performance management.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Organized recruitment events such as career fairs and open houses.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Executive Technical Career Field Intern
Atlanta VA Health Care System
Decatur, United States
09.2019 - 02.2021
- Rotated through different positions within the Executive Office as an intern.
- Led strategic initiatives to align organizational goals with operational capabilities.
- Directed cross-functional teams to enhance collaboration and drive project success.
- Developed comprehensive plans to improve organizational efficiency and effectiveness.
- Managed stakeholder relationships to ensure alignment on key projects and priorities.
- Facilitated workshops to identify process improvements and foster innovation culture.
- Analyzed market trends to inform strategic decision-making and resource allocation.
- Oversaw budget planning to align with organizational objectives and resource needs.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Created reports summarizing progress against organizational goals and objectives.
- Organized and facilitated regular meetings with senior management teams.
- Led initiatives to improve customer service levels throughout organization.
Interim Practice Administrator
Atlanta VA Health Care System
Decatur, United States
06.2019 - 09.2019
- Directed strategic initiatives to enhance organizational efficiency and effectiveness.
- Collaborated with cross-functional teams to align goals and drive projects forward.
- Analyzed market trends to inform decision-making and business strategies.
- Developed comprehensive reports for each department on operational performance metrics.
- Developed and implemented strategies to increase executive efficiency.
- Created reports summarizing progress against organizational goals and objectives.
- Led initiatives to improve customer service levels throughout organization.
- Managed vendor relationships to ensure quality service delivery and compliance standards.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed and implemented policies to enhance operational efficiency and compliance.
- Organized and facilitated regular meetings with senior management teams.
- Coordinated patient resource allocation and support services for veterans.
- Assisted in managing administrative tasks within healthcare teams.
- Organized training sessions for staff on resource management protocols.
- Implemented workflow improvements to streamline resource distribution processes.
Employee Relations Specialist
Michael E Debakey VA Health Care System
Houston, United States
04.2017 - 06.2019
- Analyzed data to identify issues, enhancing retention strategies and employee satisfaction.
- Counseled managers on employee relations, improving workplace harmony and compliance.
- Managed diverse cases, prioritizing urgent employee matters for effective resolution.
- Collaborated with management on performance reviews and terminations, ensuring fairness.
- Prepared investigative reports, aiding in the resolution of EEO and wage claims.
- Streamlined appointment scheduling, enhancing patient flow and reducing wait times through efficient management systems.
- Fostered strong communication between physicians and administrative staff, improving coordination and patient care delivery.
- Implemented automated notification systems for appointment reminders, minimizing no-show rates and optimizing resource utilization.
- Maintained precise patient records in the Clinical Information System, ensuring data integrity and accessibility for informed decision-making.
- Assisted in eligibility referrals, guiding patients through enrollment processes for seamless access to healthcare services.
Assistant Clinic Manager
Department of Veterans Affairs
Houston, Texas
01.2010 - 04.2017
- Managed daily clinic operations and patient flow for veterans' healthcare services.
- Supervised administrative staff to ensure efficient appointment scheduling and record management.
- Coordinated training programs for new employees on clinic policies and procedures.
- Assisted in the development of patient care programs tailored to veterans' needs.
- Implemented quality assurance measures to enhance service delivery in the clinic.
- Facilitated communication between healthcare providers and patients for effective care coordination.
- Organized community outreach events to promote available healthcare resources for veterans.
- Monitored compliance with regulatory standards to uphold clinic operations and safety protocols.
- Enforced safety regulations to protect staff members from injury or illness on the job.
- Collaborated with insurance companies to verify coverage information for patients.
- Trained and supervised staff in administrative tasks such as scheduling appointments and filing medical records.
- Facilitated communication between physicians, nurses, technicians, and other personnel.
- Provided technical assistance to employees regarding electronic health record systems.
- Conducted daily clinic operations, ensuring smooth and efficient patient flow.
- Developed policies and procedures to ensure compliance with applicable laws and regulations.
Education
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT11-2025
Bachelor of Arts - Psychology
Post University
Waterbury, CT04-2025
Skills
- Human resource management
- Healthcare administration
- Strategic planning
- Performance appraisal
- Regulatory compliance
- Data analysis
- Project management
- Employee training
- Presentation development
- Expense reporting
- Onboarding support
- Travel arrangements
- Executive support
- Office administration
- Business administration
- Healthcare compliance
- Employee relations
- Training development
- EPIC
- Cerner
Personal Information
Title: Human Resource Specialist ER/LR
References
References available upon request.
Timeline
Human Resource Specialist
VA Health Care System
01.2022 - Current
Human Resource Specialist
VA Health Care System
02.2021 - 01.2022
Executive Technical Career Field Intern
Atlanta VA Health Care System
09.2019 - 02.2021
Interim Practice Administrator
Atlanta VA Health Care System
06.2019 - 09.2019
Employee Relations Specialist
Michael E Debakey VA Health Care System
04.2017 - 06.2019
Assistant Clinic Manager
Department of Veterans Affairs
01.2010 - 04.2017
MBA - Healthcare Administration
Western Governors University
Bachelor of Arts - Psychology
Post University
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