Courtney Kavanaugh

Results-oriented professional with a strong analytical mindset, adept at identifying critical business opportunities and initiating discussions with key stakeholders. Skilled in strategizing a way forward with specific indicators of success, focused on driving business growth and achieving strong revenue outcomes in competitive markets. Proven track record in account and client management, successfully leading and contributing to special projects aimed at enhancing business operations and educating clients on operational best practices. Works independently and thrives under tight deadlines, possesses excellent prioritization and multitasking abilities. Builds and maintains healthy working relationships with stakeholders and customers, cornerstone of success in driving business growth. Proficient in Club OS CRM, FRM CRM, Workday, and Workfront.

• Educated franchisees on the importance of new technology and operational shifts, focusing on unit digital presence and lead generation, therefore hitting quarterly internal adoption goals.
• Facilitated unit level business and sales growth by offering recommendations on revenue stream opportunities and operational / marketing best practices.
• Provided consulting to geographically separate, business owners and staff, to develop and execute goals and related measurement criteria, driving customer engagement and business results.

• Self Esteem Brands, LLC, Woodbury, MN, 03/2021, Current, Field Business Consultant, Consults with new Franchisees to aid in financial planning, KPI goal setting, brand onboarding and technology system adoption with a focus on driving unit level profitability., Provides ongoing training on sales initiatives, marketing strategy, hiring, P&L creation, and review, as well as gives recommendations on useful preferred vendors based on unit level business objectives / revenue growth goals., Maintains and consults a roster of 30+ franchisees, virtually and in person, working to create top line revenue growth objectives for first year of ownership., Leads new franchisees through planning sessions for annual marketing plan, special promotional and referral campaigns and digital presence., Facilitates 3 day in club operations visits to discuss system best practices, conduct financial review, guide sales role play, and aid in onboarding franchisees/unit staff on operational needs of the business.
• Life Time Inc., Minneapolis, MN, 06/2019, 03/2021, West Region Manager, Developed operating procedures, program objectives and strategic business plans to provide best-in-class programming while working collaboratively with corporate team., Provided high level business management leadership to remote employees with marketing resources, operational strategies and ongoing business development while co-leading all team conference calls on monthly basis., Achieved 100%+ of budgeted revenue goal by developing and implementing strategy, promotional material and spearheading coaching of 15+ trainers., Managed execution of marketing plans to achieve growth targets, positively impacting each club's revenue goals through website development and creation of promotional materials for ongoing and special events.
• Life Time Inc., Minneapolis, MN, 08/2018, 06/2019, Onboarding Coordinator, Blended HR Management skills with business management expertise while developing and executing process to onboard and train 15 new employees each month, which led to direct revenue and program growth.