Courtney Kaylor

• Led operations of high-volume café, consistently exceeding sales and performance metrics annually.
• Recruited, trained, and developed management and hourly teams to promote growth culture.
• Ensured compliance with company standards, food safety regulations, and best practices.
• Achieved recognition for team development, operational efficiency, and cost reduction initiatives.
• Resolved customer complaints promptly through effective service strategies.
• Assisted in formulating long-term strategic objectives for organization’s growth.
• Reviewed financial statements, including P&L, to identify cost-saving and revenue enhancement opportunities.
• Implemented strategies to enhance operational efficiency and minimize costs.

• Delivered exceptional guest service, consistently upselling to maximize check averages.
• Resolved guest concerns swiftly, fostering satisfaction and repeat business.
• Assisted team members and kitchen staff to maintain smooth operations and efficient ticket times.
• Performed opening and closing duties, including dining area setup and supply restocking.
• Ensured courteous, prompt service for each guest.
• Checked food quality before serving to customers.
• Maintained awareness of daily specials, new menu items, and promotions.
• Communicated effectively with kitchen staff regarding customer allergies and special requests.

• Managed daily operations across two campus locations, overseeing hiring, training, scheduling, inventory, and ordering.
• Directed and supervised a team of 15 employees to ensure operational readiness across all shifts.
• Handled cash management tasks, including reconciliation and deposits, ensuring accuracy.
• Resolved guest issues with professionalism, maintaining high satisfaction levels.
• Monitored employee productivity regularly to identify improvement areas.
• Developed and implemented operational policies to enhance workflow efficiency and accuracy.
• Ensured workplace safety compliance by providing training sessions for staff members.
• Participated in recruitment by interviewing candidates for open positions.

• Supervised team members, ensuring effective station management and adequate support.
• Handled scheduling, hiring, training, and closing procedures, including cash deposits and security measures.
• Managed food preparation for high-volume service while resolving customer concerns efficiently.
• Monitored employee productivity regularly to pinpoint improvement opportunities.
• Trained new employees on company policies, job duties, and performance standards.

Responded to customer inquiries regarding products, prices, and availability.

• Fostered a positive work environment that enhanced team morale.

• Trained new team members and cross-trained across departments to enhance versatility.
• Supported merchandising initiatives, driving sales and improving store presentation.
• Participated in leadership development programs, showcasing potential for advancement.
• Greeted customers with a friendly demeanor upon entry to enhance shopping experience.
• Assisted customers with product selection and streamlined ordering process.
• Executed opening and closing duties, including setting up displays and restocking items.
• Processed merchandise in compliance with store policies, ensuring efficient operations.
• Maintained cleanliness and organization of work areas throughout shifts.