Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Courtney Kennedy

Silver Lake,MN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Kitchen Manager

Flank Steakhouse
Hutchinson, MN
05.2021 - Current
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Managed restaurant marketing, sales building and community involvement.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Developed unique events and special promotions to drive sales.
  • Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.

Restaurant Manager

Jets Pizza
Hopkins , MN
04.2015 - 03.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Managed 15 person team of cooks and back of house staff.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.

Assistant General Manager

American Pie Pizza
Richfield, MN
03.2018 - 02.2021
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

Education

Administration Assistant - Office Work

Ridgewater College
Hutchinson, MN
01.2021

National Phlebotomy Certification - Phlebotomy

National Phlebotomy Training
Minneapolis, MN
12.2019

Skills

  • Staffing and Sales Reporting
  • Complaint Resolution
  • Supply Ordering and Management
  • Performance Improvement
  • Anticipating Problems
  • Equipment Maintenance
  • Multitasking and Organization
  • Team Leadership
  • Food and Beverage Management
  • Budget Management
  • Attention to Detail
  • Payroll Administration
  • Guest Relations
  • Catering Services

Certification

  • Licensed Phlebotomy Technician

Timeline

Kitchen Manager

Flank Steakhouse
05.2021 - Current

Assistant General Manager

American Pie Pizza
03.2018 - 02.2021

Restaurant Manager

Jets Pizza
04.2015 - 03.2022

Administration Assistant - Office Work

Ridgewater College

National Phlebotomy Certification - Phlebotomy

National Phlebotomy Training

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Courtney Kennedy