COURTNEY KENNEDY
Philadelphia
Summary
Dynamic Educational SaaS Specialist and Customer Success Executive with expertise in customer account management and data analytics. Proven success in leading collaborative teams to achieve significant growth through strategic project development and market analysis. Skilled in crafting long-term, profit-focused roadmaps that enhance client satisfaction and drive organizational success.
Overview
20
20
years of professional experience
Work History
Senior Integration & Implementation Specialist
Pearson Education
Philadelphia
10.2023 - Current
- Manages specialized, high priority, strategic or complex customer accounts and provides faculty/admin support on an institution's delivery model environment by configuring onboarding guides, hosting online seminars and virtual office hours, one-on-one training sessions, etc. to ensure a smooth set up with our integrated access models
- Facilitated the delivery process for assigned courses by implementing Inclusive Access, Equitable Access, or Codeless delivery models through pre-planning, course development, LMS configuration, deployment, and execution.
- Assessed launch of all assigned courses in IA & EA, modifying codeless status to enhance delivery processes.
- Acts as mentor to the team of IA Launch Specialists and helps set the tone with colleagues by driving a positive, highly collaborative, solutions-focused attitude and culture across the team
- Raises new and innovative ideas, resources, tools, and processes to the leadership team for consideration and invests in finding new ways to share complex info in a simple matter on technology developments within the industry
- Identified account-level improvements for integration models and presented actionable recommendations to management.
- Collaborated with cross-functional teams, meeting regularly with management to streamline solutions and enhance efficiency in IA launch process.
- Contributes to special projects and new procedures with leadership team and provides subject matter expertise and resources to colleagues and clients on advanced Integration set-ups with various Learning Management Systems
Integration & Migration Specialist
Pearson Education
Philadelphia
06.2020 - 10.2023
- Created and implemented migration processes that ensured successful delivery of LTI Advantage and supported strategic platform launches.
- Partner with LMS administrators, stakeholders, and customers to support, train, and collaborate on installation, delivery, integration, and execution of Pearson platforms with various Learning Management Systems
- Supported configuration and digital setup of integrations with LMS partners to align with teaching styles and learning objectives.
- Delivered user-specific services in implementing digital solutions and Learning Management Systems, enhancing onboarding, digital access setup, and user orientation for student readiness.
- Developed proactive outreach campaigns to enhance software product utilization and maximize revenue opportunities.
- Manipulate and Analyze territory-level customer reports in OneCRM/Salesforce and Tableau to share with stakeholders
- Possess expert-level knowledge of Pearson digital products with various LMS technologies the Learning Management Systems to further support customers
Customer Success Specialist (Reimplementation and Integrations)
Pearson Education
Philadelphia
03.2018 - 06.2020
- Delivered services for the reimplementation of digital solutions during Pearson's transition to the new Global platform
- Conducted software product demonstrations and provided digital support to customers in live and remote environments, enhancing user understanding and engagement.
- Trained and managed 7-10 part-time representatives on systems, core business strategies, data analytics, and consultative selling, fostering team knowledge and skills.
- Recognized as a leader on the team and provided various trainings to our direct team and the organization.
- Managed and supported various open territories starting with a base of $2 million
- Analyzed territory data, including sales, registrations, and enrollments, to identify key opportunities for growth and improvement.
Learning Technology Specialist
Pearson Education
Raleigh
08.2011 - 01.2018
- Managed growth of dynamic territory specialties by implementing educational software, digital products, and LMS technologies to address customer needs.
- Learning Link Leader: Collaborate with product teams on skills and strategies around key products and technology priorities, lead virtual sales sessions with sales force to provide guidance and actionable tactics around consultative selling of technology and specific products
- Oversaw sales territory exceeding 8 million across multiple years, maintaining consistent revenue growth.
- Technology Goal Achiever 2017: Digital/Technology Sales Increase over 29%
- Sales and Technology Achiever 2016: Sales Increase over 280K and 18% Technology/Digital Increase
- Sales and Technology Goal Achiever 2015: over 215K Sales Increase Overall and 14% Technology/Digital Increase
- Sales and Technology Goal Achiever 2013: Sales Increase over 325K Sales and 20% Technology/Digital Increase
- Goal Achiever 2012 and Q4 Goal Achiever 2011
- Mentored and trained newly hired sales representatives across the region, enhancing team capabilities and integration.
- Salesforce.com/CRM: Pre-Launch Consultant and Post-Launch Trainer & Mentor
Acquisitions Executive/Regional Sales Representative
Kendall Hunt Publishing Company
Philadelphia
03.2006 - 08.2011
- Developed new and existing business in Higher Education Division in PA and NJ, emphasizing client acquisition, relationship building, revenue generation, contract negotiation, and product marketing.
- Increased territory sales by over 300% in 5 years
- Ranked top 5 nationwide of 40 Representatives in 2007, 2008, 2009, and 2011 Year to Date
- Consistently above quota 4 out of 5 years in 2007, 2008, 2009, and 2011 Year to Date
- Drove significant sales growth, leading to the highest increase recorded in the company's history.
- Secured the most new sales dollars in the territory, enhancing overall company profitability.
- Collaborated with A-Team of top 5 representatives to visit universities nationwide for client acquisition.
- Repeatedly recognized in bi-annual contests for overdriving sales objectives
- Assisted in interviewing, hiring, training, and mentoring new sales team members to enhance team effectiveness.
Sales Representative
Hershey Foods
Annapolis
03.2006 - 08.2011
- Managed major corporate accounts, presenting promotions and new items to drive engagement and sales.
- Increased territory sales by 12%
- Coordinated monthly activities of part-time representatives to ensure alignment with regional sales goals.
- Engaged with operational contacts across all trade channels within territory to facilitate effective communication and support.
- Area coordinator for special promotions within our region
Education
Bachelor of Business - Marketing Major Concentration
Saint Joseph’s University
Philadelphia, Pennsylvania05-2001
Skills
- Integration strategy
- System integration
- Digital solution implementation
- Data analysis
- Learning management systems
- User training
- Customer relationship management
Timeline
Senior Integration & Implementation Specialist
Pearson Education
10.2023 - Current
Integration & Migration Specialist
Pearson Education
06.2020 - 10.2023
Customer Success Specialist (Reimplementation and Integrations)
Pearson Education
03.2018 - 06.2020
Learning Technology Specialist
Pearson Education
08.2011 - 01.2018
Acquisitions Executive/Regional Sales Representative
Kendall Hunt Publishing Company
03.2006 - 08.2011
Sales Representative
Hershey Foods
03.2006 - 08.2011
Bachelor of Business - Marketing Major Concentration
Saint Joseph’s University