Hi, I’m
Courtney Kerr
Greenville,NC
Overview
24
years of professional experience
Work History
Designscapes
Plant Design/Mainenance
07.2023 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Self Employed Writer
Court Kerr Photography
04.2005 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Salon French
Front Desk Receptionist
10.2014 - 09.2015
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Organized and maintained files and records to ensure up-to-date documentation.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
Chico’s Mexican Restaurant
Head Hostess
03.2001 - 03.2010
Job overview
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Monitored seating area and checked restrooms regularly to keep spotless.
In The Treetop / Tiffany Whichard Duke
Sales Associate / Designer
03.2002 - 03.2008
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Pitt Community CollegeWinterville, NC
Associate Of Arts
06.2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Calm under pressure
- Active listening
- Decision-making
- Verbal communication
- Problem resolution
Additional Information
Volunteerism
Greenville Montessori School // 2020 - Present
Unnatural Resources - Multiple Student Supervision
PirateFest Booth
Teacher Appreciation - Student Supervision
Teacher Appreciation - Food Contribution
Sweet Potato Bagging - Student Supervision
Sweet Potato Bagging - Photos
Coffee House - Food Contribution
Museum of Natural Science - Chaperone
Fort Macon - Chaperone
Duke Lemur Center - Chaperone
Cliffs of the Neuse - Chaperone
Thanksgiving Feast - Food Contribution
Thanksgiving Feast - Kitchen Cleanup
Photos for Deputy Drifter Visit
Photos for HSEC Visit
Photos Winterville Fire Dept Visit
Photos for Local Musicians Performing
Photos for Student Presentations
Photos for Sing Peace Around the World
Moving Up Ceremony Attendance
Social Media Management
Monthly Parents as Partners Participation
Bi-annual Parent Teacher Conferences
Sylvan Heights Bird Park - Chaperone
A Time For Science Museum - Chaperone
Girl Scouts of Pitt County // 2022 - Present
Co-leader for Daisy’s
Countless lesson demonstrations
Greenville Museum of Art // 2023 -2024
Summer Shindig Planning Committee
Emerge Art Gallery // 2014
Co-leader a summer long class that focused on teaching photography to children with cancer through a grant received.
Timeline
Plant Design/Mainenance
Designscapes
07.2023 - Current
Front Desk Receptionist
Salon French
10.2014 - 09.2015
Court Kerr Photography
Self Employed Writer
04.2005 - Current
Sales Associate / Designer
In The Treetop / Tiffany Whichard Duke
03.2002 - 03.2008
Head Hostess
Chico’s Mexican Restaurant
03.2001 - 03.2010
Pitt Community College
Associate Of Arts
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