Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Kershner

Gainesville ,Texas

Summary

Customer Service Professional with a proven track record of delivering exceptional client experiences and enhancing brand loyalty. Demonstrates strong multitasking abilities and efficient time management, consistently achieving organizational goals. Excels in high-pressure environments, ensuring timely resolution of customer inquiries while fostering long-term relationships. Seeking to leverage expertise in a Compliance Specialist role to contribute to the ongoing success of a distinguished organization.

Overview

8
8
years of professional experience

Work History

Compliance Specialist

Winstar World Casino
Thackerville, Oklahoma
11.2022 - Current
  • Reviewed existing compliance policies and procedures.
  • Conducted periodic internal audits to ensure compliance with applicable regulations.
  • Maintained accurate records of all audits completed.
  • Checked records for required signatures by closely reviewing documents.
  • Performed daily, weekly, and monthly audits with various departments.
  • Oversaw and reviewed completed audits by colleagues.
  • Reviewed security footage throughout the premises.

Electronic Gaming Preventative Maintenance

Winstar World Casino
Thackerville, Oklahoma
12.2021 - 11.2022
  • Performed preventive, predictive, and corrective maintenance to keep machinery running at optimal levels.
  • Ticket tested machines to ensure they worked properly and were set up correctly.
  • Performed diagnostics and testing to locate root causes, and resolve issues for optimal performance.

Maintenance

Border Casino
Thackerville, OK
04.2021 - 12.2021
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Reported any maintenance needs to supervisor promptly.
  • Performed daily maintenance of visual inspection equipment.
  • Maintained records of daily maintenance activities including downtime reports, labor hours spent on repairs and maintenance.
  • I was trained as a backup for the project planner, and I would periodically complete that job as well as my own.
  • Created and assigned personnel to work orders.
  • Closed work orders promptly.
  • I made notes for the manager for meetings for all projects that were in the works.

Bingo Clerk

Winstar
Thackerville , Oklahoma
08.2019 - 08.2021
  • Verified customer identification and issued bingo cards to customers.
  • Provided exceptional customer service by answering questions about game rules, prizes, and promotions.
  • Maintained accurate records of gaming activity and transactions.
  • Balanced cash drawer at the end of each shift.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to gaming operations.
  • Provided support for other staff members when needed during peak hours or special events.
  • Processed credit card payments from customers who wished to purchase additional bingo cards or items from concessions stand.
  • Trained new employees on proper handling of money, use of equipment, and customer service etiquette.
  • Answered questions about gaming rules and policies.
  • Described and explained games available to potential customers to attract new players.
  • Was cross trained on different jobs.

Security Office Clerk

Winstar World Casino
Thackerville, OK
04.2017 - 08.2019
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Organized office supplies and maintained an inventory of stock items.
  • Maintained records of employee attendance and leave balances.
  • Created spreadsheets using Microsoft Excel for tracking data and creating reports.
  • Ensured compliance with company policies regarding record keeping procedures.
  • Participated in team meetings to discuss progress on projects or new initiatives.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained confidentiality of sensitive information and documents.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Utilized office equipment such as printers and copiers efficiently.

Education

High School Diploma -

Callisburg Highschool
Callisburg, Tx
05-2010

Skills

  • Information gathering
  • Investigation techniques
  • Compliance oversight
  • Internal auditing
  • Information security
  • Compliance monitoring
  • Compliance protocols
  • Reporting skills
  • Due diligence
  • Documentation review
  • Testing Documentation
  • Team Guidance and Motivation
  • Cross-Department Collaboration
  • Daily Progress Reports
  • Verbal communication
  • Spreadsheet tracking
  • Team collaboration
  • Advanced MS office suite
  • Proofreading documents

Timeline

Compliance Specialist

Winstar World Casino
11.2022 - Current

Electronic Gaming Preventative Maintenance

Winstar World Casino
12.2021 - 11.2022

Maintenance

Border Casino
04.2021 - 12.2021

Bingo Clerk

Winstar
08.2019 - 08.2021

Security Office Clerk

Winstar World Casino
04.2017 - 08.2019

High School Diploma -

Callisburg Highschool

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Courtney Kershner