Courtney Kestermann
Addyston,OH
Summary
Hardworking administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offered with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Chiropractic Assistant
Mt Lookout Chiropractic
Cincinnati, OH
08.2024 - Current
- Coordinated insurance verification and claims processing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Compiled and maintained medical charts and reports in complex digital databases.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Supported sales team members to drive growth and development.
- Answered customer inquiries via phone, email, and chat.
Hairstylist
Tangles Hair Designers
Cincinnati, OH
07.2023 - 08.2024
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Applied highlights, lowlights or other coloring techniques.
- Developed relationships with new clients through referrals from existing customers.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Mentored new staff to enhance personal growth and increase productivity.
- Performed corrective coloring services to address client concerns.
- Operated cash registers to receive payments from patrons.
- Discussed hair health with clients and explained ways to avoid damage, split ends and color fade.
Education
Some College (No Degree) - Cosmetology
Aveda Institute
West Chester, OH07-2023
Skills
- Front desk administration
- Charting
- Medical billing
- Detail-oriented approach
- Networking expertise
- Schedule management
- Outstanding customer service
- Microsoft Office Suite
- Payment collection
- Organizational skills development
- Time management mastery
- Appointment scheduling
- Patient relations
- Scheduling appointments management
- Complaint resolution
- Microsoft outlook
References
References available upon request.
Timeline
Chiropractic Assistant
Mt Lookout Chiropractic
08.2024 - Current
Hairstylist
Tangles Hair Designers
07.2023 - 08.2024
Some College (No Degree) - Cosmetology
Aveda Institute
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