Courtney Kidd

• Increased plant safety by implementing proactive strategies and well-structured training.
• Adjusted and improved processes to maximize efficiency.
• Identified and solved complex problems that impacted management and business direction.
• Met or exceeded target for on-time customer shipments.
• Provided guidance and mentorship to team members on career development paths.
• Managed the daily operations of the plant, including scheduling personnel and equipment.

Managed personnel by implementing company policies, procedures, work rules and disciplinary action.

• Collected water samples for laboratory analysis.

• Ran moisture tests on the aggregate stockpiles

• Took monthly inventory

• Ran concrete test samples at the plant for data information.

• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Tracked changes in computer system to keep records current and accurate.
• Kept detailed and updated records of calls in physical and electronic databases.
• Managed daily delivery and work schedules to maximize coverage.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
• Answered customer requests with information about product availability, shipping information and status updates.
• Supervised driver dispatching, route planning and vehicle tracking for over multiple drivers.
• Scheduled loads according to priority and available equipment.
• Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
• Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
• Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
• Reported delays, accidents or other traffic and transportation situations.
• Alerted personnel of road and weather hazards to minimize accidents and delays.
• Trained employees on triaging and dispatching procedures to properly handle daily calls.

• Answered patient call signals and signal lights to determine patients' needs.
• Provided emotional support to family members during difficult times.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
• Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.