Courtney Kirkman

• Conducted open houses and property showings for prospective buyers.
• Maintained accurate records of client interactions and transactions.
• Generated leads through networking, cold calling, and referrals.
• Negotiated contracts between buyers and sellers on price and terms.
• Collaborated with colleagues to develop strategies for attracting new clients.
• Coordinated efforts with appraisers, title companies, lenders, and inspectors to ensure successful closings.
• Analyzed financial data to assess affordability levels for potential buyers.
• Provided guidance through the purchasing process from initial search to closing.

• Conducted regular meetings with senior management to assess progress against objectives.
• Implemented employee recognition programs to enhance motivation and align staff with goals.
• Identified improvement areas in business practices and developed action plans with departments.
• Resolved customer complaints promptly while ensuring high service quality standards.
• Recruited, trained, and empowered employees to meet key performance indicators.
• Facilitated discussions on operational issues during management meetings to strategize improvements.
• Responded to guest complaints effectively to ensure satisfaction.
• Maintained active community involvement through the Good Culture program.

• Maintained high customer service standards, consistently exceeding expectations.
• Resolved customer complaints promptly while ensuring professionalism.
• Ensured adherence to company policies, procedures, and regulations at all times.
• Maintained accurate employee attendance and payroll records, along with sales figures.
• Monitored inventory levels, placing orders for replenishment as necessary.
• Conducted candidate interviews to assist in recruitment processes.
• Performed administrative tasks including document preparation and filing.
• Analyzed financial data, producing reports for senior management review.

Human Resource Director

Inn Serve Corporation

Hilton Garden Inn, Hampton Inn, and Holiday Inn

March 2007 to August 2010.

• Maintained and processed payroll for over 150 employees.
• Recruited and hired all employees.
• Prepared and posted job ads, screened applicants, arranged interviews, and participated in the selection process.
• Prepared source documentation needed for changes in pay, status, or company benefits.
• Conduct meetings with employees to ensure proper company policies and procedures are being met.
• Host "lunch and learns" with newly hired employees to ensure they have all that they need to be successful in their role.
• Planned, facilitated, and prepared for all company-wide events and team-building exercises.
• Conducted background checks for potential candidates.
• Maintained employee files in compliance with applicable legal requirements.

Director of Sales

Inn Serve Corporation

Hampton Inn

September 2010-December 2011

• Attended trade shows, conferences and industry events to promote the company's brand image.
• Created detailed reports on sales performance metrics and trends.
• Assisted in developing long-term strategic objectives for the organization's overall success.
• Utilized CRM systems to track leads, manage accounts and monitor competitor activity.
• Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
• Negotiated contracts with vendors, suppliers, distributors and other businesses.
• Managed a team of sales personnel to ensure performance goals were met or exceeded.
• Developed and promoted weekly, monthly and quarterly sales objectives.
• Provided detailed sales reports and forecasts to executive management for strategic decision-making.
• Built relationships with customers and industry professionals to establish long-term business growth.

General Manager

Inn Serve Corporation

Hampton Inn

January 2011 – November 2016

• Involved in all aspects of property management and daily operations.
• Maximized financial performance, guest satisfaction, and staff development.
• Responsible for hiring, training, and orientation of all hotel staff.
• Developed strategies to maximize profits through cost control and revenue generation initiatives.
• Developed programs to reward outstanding customer service by staff members.
• Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
• Established quality assurance standards for each department to ensure high levels of service delivery.
• Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
• Advised senior management on changes needed to improve operational efficiency.
• Maintained relationships with vendors including catering services and travel agencies.
• Conducted regular inspections of rooms, common areas, facilities and safety equipment.
• Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
• Performed administrative tasks such as payroll processing or updating employee records.