Courtney Milles
Graham,WA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Treatment Coordinator
Avenue Dental Care
2023.12 - Current
- Transferred patient paper records to the correct electronic files.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
Administrative Assistant
Artistic Plastic Surgery
2023.07 - 2023.12
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Treatment Coordinator
Comfort Dental
2022.04 - 2023.05
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
Barista Assistant Manager
Gravity Coffee Co.
2020.06 - 2022.04
- Organized schedules, work flows, and shift coverage to meet expected business demand.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Descalated problematic customer concerns, maintaining calm friendly demeanor.
Education
High School Diploma -
Franklin Pierce High School
Tacoma, WA05.2016
Skills
- Recordkeeping
- Office Administration
- HIPAA Compliance
- Computer Skills
- Administrative support
Timeline
Treatment Coordinator
Avenue Dental Care
2023.12 - Current
Administrative Assistant
Artistic Plastic Surgery
2023.07 - 2023.12
Treatment Coordinator
Comfort Dental
2022.04 - 2023.05
Barista Assistant Manager
Gravity Coffee Co.
2020.06 - 2022.04
High School Diploma -
Franklin Pierce High School
Similar Profiles
Laura CamarilloLaura Camarillo
Dental Assistant /Front Desk Receptionist at Shalom DentalDental Assistant /Front Desk Receptionist at Shalom Dental
Sonia OrrSonia Orr
Dental Office Administrator at Packham Avenue DentalDental Office Administrator at Packham Avenue Dental
Tiana SauerTiana Sauer
Certified Dental Assistant at Fifth Avenue DentalCertified Dental Assistant at Fifth Avenue Dental