Courtney Knuckles

As a work from home patient access representative, we focus on assisting the patients with getting scheduled in the proper clinic as well as adding referrals in the system to be seen in our specialty clinics.

• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Followed document protocols to safeguard confidentiality of patient records.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

As a customer relations coordinator, we focused on assisting customer with speaking to the right departments and obtaining basic information to receive a mortgage.

• Reviewed loan files and updated to match current standards.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Create memberships
• Assist members with pre-approvals and refinancing
• Data Entry

I served as a child care associate where I assisted with creating and implementing hands on activities based on observation of interests and skills as well as documented and shared special moments and milestones of the children.

• Communicated regularly with parents about daily activities and behaviors.
• Applied play-based strategies to provide diverse approaches to learning.
• Promoted physical, academic and social development by implementing diverse classroom and outside activities.
• Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
• Mediated talks between parents and teachers regarding disciplinary concerns.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Instructed children in health and personal habits, such as eating, resting and toileting.

• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Delivered clerical support by handling range of routine and special requirements.
• Developed correspondence letters, memos and emails.
• Drafted common document templates for use by executives and employees.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.