Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Koett

Oakwood,GA

Summary

Energetic leader promotes 10 years of industry experience with superior record of accomplishment. Ambitious and highly motivated manager surpasses demanding objectives and achieves or exceeds set goals. Hardworking Associate Director knowledgeable about business practices in the customer service industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making. Diligent manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Overview

7
7
years of professional experience

Work History

General Manager

HG Restaurant Partners
02.2023 - Current
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant Director

Flying Biscuit Catering
06.2022 - 01.2023
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Trained and mentored new employees on industry practices and business operations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed department budget to ensure adequate resources for staff development and instructional materials.

Front of House Manager

Iron Hill Brewery
12.2020 - 06.2022
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.

Event Staff

Moocoo Group
12.2017 - 05.2019
  • Coordinated over 100 events throughout two banquet spaces, including wedding rehearsals, reunions, and corporate meetings.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
  • Set up event facilities and equipment, cleaned areas and organized supplies.

Education

Some College (No Degree) - Psychology

Georgia State University
Atlanta, GA

Skills

  • Credit card processing
  • Complaint resolution
  • Professional telephone demeanor
  • Administrative support
  • Creative problem solving
  • Quick learner
  • Key holder experience
  • Money handling abilities
  • Stocking and replenishing
  • Good listening skills
  • POS systems expert
  • Service standard compliance
  • Scheduling and Coordinating
  • Efficient multi-tasker
  • Team Player
  • Operations Management
  • Problem Resolution
  • Leadership and team building

Timeline

General Manager

HG Restaurant Partners
02.2023 - Current

Assistant Director

Flying Biscuit Catering
06.2022 - 01.2023

Front of House Manager

Iron Hill Brewery
12.2020 - 06.2022

Event Staff

Moocoo Group
12.2017 - 05.2019

Some College (No Degree) - Psychology

Georgia State University

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Courtney Koett