Courtney Kohail
Currently a stay at home mom
Frederick ,MD
Summary
Warm and friendly professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. I’m extremely passionate about everything I do and look forward to new opportunities.
Overview
8
8
years of professional experience
Work History
banquet server
Butler, Legg Mason
02.2011 - 03.2013
- I was the butler for 8 floors for business professionals
- Making sure they were stocked with everything they needed as well as set up breakfast/ lunch/ and coffee breaks
- On the weekends we would clear out the café on the 4th floor and have banquets through restaurant associates.
- Maintained flexible work schedule to meet event needs.
- Executed synchronized meal service simultaneously serving multiple guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Provided friendly, courteous service to create memorable moments for guests.
Front desk agent
Sleep inn and suites
03.2013 - 10.2014
- Greeting guests, checking them in and out, doing computer work, controlling the guest folios, setting up reservations for guests, telling them about baltimore, interacting with guests, making sure there stay is warm, fun, bright, and make them feel as if they will always want to come back. There experience matters greatly!
- I treat everyone the same and im a great people person.
Banquet server
Hilton Double Tree
06.2010 - 01.2011
- Very high volume hotel, everything from set up to break down, ensuring the guest experience is fun and beautiful and serve at the highest quality of service
- Set up the tables, decorate, make sure everything is in proper order and where it belongs
- Everything from timing and rotation and serving must be perfect.
Surgical Technologist
Strax Rejuvenation
04.2007 - 12.2010
- Maintained high infection control standards.
- Evaluated procedure needs and set up equipment, tools, supplies and instruments.
- Maintained specialty equipment, implant and instrumentation inventories.
- Delivered exemplary assistance and support to surgeons during plastic surgery procedures.
Education
Certificate: Surgical technology - Scrub Tech
Concorde Career inst
Miramar, FL2007
High School Diploma - undefined
Piper High School
2003
Skills
- SUMMARY
- Quality-focused and efficient at anything I put my mind to I've worked at very high
- Volumes, and long hours and thrive under all conditions I'm detailed and a great people person I'm very warm hearted and
- Care about others Great at team work and multi tasking I have the gift of empathy and understanding other’s perspectives and I’m a great listener, it’s my super power :)
- Rehab Optima
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The elevator to success is broken, you must take the steps.
My father
Timeline
Front desk agent
Sleep inn and suites
03.2013 - 10.2014
banquet server
Butler, Legg Mason
02.2011 - 03.2013
Banquet server
Hilton Double Tree
06.2010 - 01.2011
Surgical Technologist
Strax Rejuvenation
04.2007 - 12.2010
Certificate: Surgical technology - Scrub Tech
Concorde Career inst
High School Diploma - undefined
Piper High School
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